IT Network Engineer
Lotus
 Hethel, GB
12d ago

Objective of Role

To provide a high quality IT Service to the business by the effective management and control, of the IT environment and specialist support organisations.

To provide 1st and 2nd level support of the IT computer network along with associated desktop and server environment with the ability to define and shape an improved IT security landscape to help stabilise and improve the profitability of Lotus by minimising business disruption from internal and external malicious activities and behaviour, whilst ensuring the protection of the IPR of the organisation.

Main duties :

  • Management of IT Service incidents to resolution
  • Liaison with specialist support organisations
  • IT Service management input to new requirements and technologies, for consideration at Lotus
  • Technical input for system maintenance and outage
  • Implementation of IT Change requests
  • Adherence to IT Service processes and procedures
  • Adherence to IT Change processes and procedures
  • Adherence to IT Security processes and procedures
  • Support documentation for BAU take-on
  • Technical configuration and management of network and security equipment / systems
  • Fault Diagnosis and Management of Issues to Resolution
  • Network Support, Administration and Monitoring
  • Security systems and products Support, Administration and Monitoring
  • Technical input to new requirements and technologies, for consideration at Lotus
  • Technical approval for system maintenance and outages
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