Chanel Pre-Sales & Enablement Engineer
BeyondTrust, Inc
London, Greater London, England, United Kingdom
32d ago

The Chanel SE / Enablement reports in to the BeyondTrust University team, and will be responsible for partnering with various cross functional teams to improve Training & Enablement delivery and effectiveness and drive knowledge for BeyondTrust Partners.

You will be responsible for delivering education & enablement for our partners and customers, including delivering training both in-

person and using virtual environments. This role requires a blend of technical and presentation skills with an engaging personality and focus on results.

Responsibilities :

  • Become conversant at a technical level with BeyondTrust products and become a subject matter expert, including achieving and maintaining certification on all BeyondTrust products.
  • Keep current on new products, industry trends, and customers training needs.
  • Deliver standard curriculum to BeyondTrust Partners and customers, either in a virtual or in-person environment
  • Drive partner satisfaction through quality delivery processes.
  • Collaborate with peers and the Courseware Development team to develop and maintain courseware to meet customer requirements.
  • Perform administrative tasks in a timely manner, to support training activities, business operations, and revenue recognition.
  • Maximize training quality with surveys and other student feedback metrics.
  • Reporting to management on training challenges and gap analysis.
  • General ad-hoc training projects.
  • Qualifications :

  • Bachelor’s degree or equivalent experience is required.
  • 3-5 years’ experience in Technical Training with experience delivering both face to face and virtual training
  • Good understanding of Windows, Networking and Security technologies. Mac & Unix a plus.
  • Experience working with virtual classroom tools is required; working knowledge of WebEx or similar, knowledge of Skvirtual environments.
  • Strong classroom management skills are required.
  • Excellent written and verbal presentation skills are required.
  • Excellent customer-facing communication skills are a must.
  • Previous experience with training course development for technical products a plus.
  • Passion for technology with hands-on experience in IT infrastructure and network management technologies
  • Strong communication skills, and ability to interact with students with accuracy and professionalism
  • Knowledge of Windows Operating Systems, Databases, Virtualization, Storage and Log and Event Management Solutions an advantage.
  • Demonstrated self-motivation and self-discipline to work effectively in a high-paced environment
  • Flexible working hours to support global teams including flexibility to travel as needed, up to 25%.
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