Deskside Support Engineer
Nst Recruiment
United Kingdom
1d ago

Our clients family is an ICT Services group consisting of various brands. With an extensive history that extends over 125 years, our client has nearly 4,500 employees in 22 countries across Europe, Asia Pacific & Latin America, and has a complete portfolio of integrated ICT services for the large enterprise and public sector markets.

This includes Workspace, Applications, Unified Communications, Data Centre, Cloud, Consulting, Partner Technology, Managed Services and Security.

Our client is a leading member in the Global Workspace Alliance, a unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity, delivering services to over 100 countries.

The GWA manages 9.9m workspace assets globally, and was ranked number 3 by OVUM among other leading global vendors for workplace management.

Our client support its employees to become experts in their field though development by an in house University and an internal recruitment program.

Team Purpose :

The onsite team will be responsible for the support of the customers’ business users in order to maintain maximum productivity and minimal downtime.

Role Purpose :

The role holder will provide Deskside support based on a client site. Travel between local client sites may be required.

Responsibilities / Accountability :

  • Resolving Hardware and Software faults at the customer’s desk and also remotely
  • Meeting SLA targets
  • Building / re-imaging laptops
  • Managing call tickets through a call management system
  • Maintaining Asset Inventory spreadsheets
  • Providing a high level of customer service and interfacing with the client’s Service Manager on site
  • Skills / Experience

  • Experience as a Desk Side Support Engineer for a minimum of 2 years
  • Knowledge and experience working with Windows 7, 8 and 10, MS Office 2007 / 10 / 13
  • Understanding of network and infrastructure systems
  • Experience of using a call management system to manage call tickets
  • Personal Attributes
  • Team player
  • Good communication skills (verbal, written and listening) as will have daily interaction with the Client
  • Customer Service focus
  • Work effectively under pressure and ability to multi task
  • Apply
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