Assistant Facilities Manager
United Kingdom - London
10d ago

About Us

Lloyd's becoming a brand that is globally admired and recognised and respected for its reputation as the world's specialist centre for (re)insurance.

Lloyd's will be known around the world for its integrity and will be a place where talented, diverse and socially responsible employees feel proud to work.

Corporate Real Estate acquires, creates, mobilises and operates fit for purpose and productive office / data centre environments across the globe in an efficient and cost effective manner.

Corporate Real Estate have an outsourced strategy meaning that most members of the team work for our supply chain partners, with whom, we have a close working relationship.

The Role

Management responsibilities for Front of House services, CRE systems, change projects, research and development, Regulatory Compliance and CRE reporting.

What Will You Do?

  • Mobilise Global and UK offices to Agile Working environments to ensure more efficient working practices and to maximize use of office space.
  • Project management for facilities system based projects.
  • Develop new innovative solutions for CRE systems and processes.
  • Responsible for Regulatory admin compliance, including pass administration process and annual renewals of c. 30,000 Lloyd's passes to ensure only current Lloyd's personnel have access to Lloyd's.
  • Manage annual income of c. 750,000 for the market Lloyd's passes.
  • Manage CRE GDPR requirements to ensure legal compliance.
  • Create new and update policies to ensure they reflect the changing environment.
  • Manage security access control system globally for permanent staff and visitors to ensure only authorised access buildings / offices.
  • Management and super user of 3rd party facilities management and security systems, including CAFM, room bookings and catering.
  • Responsible of systems budget.
  • Maintaining relationships between systems, CRE and IT Projects to ensure efficient operations.
  • CRE Business Intelligence champion, working with specific data reporting systems.
  • Assist Facilities Manager in Front of House supplier relationship management, working teams and processes.
  • Provide global facilities management assistance and advice for mobilisation of new offices.
  • Contract administration to ensure up to date and accessible information.
  • Global Estates database administration, including head leases and sub leases and occupancy to ensure up to date and valid information available for estates management control and changes.
  • Responsible for CRE sharepoint - content, structure and access rights.
  • CRE Management Information and dashboard reporting.
  • Training Lloyd's staff and Service Partners on Agile working, Lloyd's security, pass admin, room bookings and helpdesk reporting systems.
  • Contribute to an open and transparent culture of risk management and demonstrate a strong awareness of the risks that should be managed within the responsibilities of the role; and
  • Deliver responsibilities in line with all relevant risk appetites, policies, reporting and when applicable, membership on or input to Lloyd's risk committees.
  • Responsible for highlighting risks in CRE
  • Ability to manage risk and escalate appropriately.
  • System controls
  • Responsible for statutory and regulatory obligations related to Facilities Management soft services.
  • What You'll Need

  • Strong work ethic and positive attitude
  • Excellent written and verbal communication skills.
  • Ability to make persuasive arguments and present to senior staff.
  • Ability to build and manage relationships at all levels internally and externally.
  • Proactive, excellent organisational skills, high attention to detail and the ability to work to tight deadlines.
  • Demonstrates decision-making skills and a level of maturity and confidence in their own knowledge and abilities
  • Strong analytical skills and proven ability to review costs and service quality.
  • Expertise and practical experience in the facilities management industry working within a
  • Corporate environment.
  • Knowledge of facilities outsourcing process
  • Expertise and practical experience of access control systems
  • Technical knowledge of all IT systems and databases
  • Maintain a network of connections with suppliers of client facing systems
  • Good customer services industry knowledge including fault resolution and problem solving
  • Knowledge of financial services corporate environment e.g., insurance & banking.
  • Managing system processes and improvement experience
  • Demonstrable track record of managing facilities management services or similar.
  • Proven track record in facilities services, ideally client service related.
  • Working collaboratively within a team to deliver high quality outcomes.
  • A track record of change management with outsourced service partners including contract management, mobilization and transition of new contracts.
  • Adherence to agreed governance processes and procedures.
  • Previous management reporting experience
  • As the successful candidate, you can expect to be rewarded with a competitive salary, an enviable range of benefits.

    To apply, please visit

    We are committed to flexible working, therefore if you would like to consider this as a part-time opportunity, please email recruitment

    At Lloyd's we believe that innovation comes from having an inclusive culture of equality and diversity. We use ClearTalents to discover how we might help you feel welcomed, supported and able to do as well as you can when applying to work for us, including identifying any reasonable adjustments that we may need to make.

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