Mail Operative
ENGIE
United Kingdom, England , Hampshire
9d ago

ENGIE are recruiting for a Mail Operative to be based in Hampshire RG22 4SB. This is a permanent full time role working 40 hours per week.

On offer is a competitive salary and benefits package. The normal working hours will be Monday to Friday, 08 : 00am until 17 : 00pm for one week and then Monday to Friday, 08 : 30am until 17 : 30pm the next week.

Main Responsibilities / Duties Include :

  • To respond appropriately to customer complaints to ensure a satisfactory conclusion
  • To advise customers on the services available
  • To assist the mail supervisor, when requested, with the ordering and storage of consumables and to maintain records as appropriate
  • To work with the mail supervisor to develop quality improvement plans
  • To assist in the training of other team members
  • To explain processes and procedures to other team members
  • To receive and sort incoming mail
  • To use appropriate look-up’ system to resolve sorting queries
  • To deliver mail to required internal locations
  • To sort and deliver internal mail and other items
  • To collect outgoing mail from required internal locations
  • To load and unload deliveries
  • To receive incoming parcels, packages, recorded / registered mail, etc. and to deliver / arrange delivery to addressee.
  • Sign and check deliveries are correct and log in an internal log book or system, inspect for damage and log on drivers’ paperwork
  • To process and despatch outgoing mail
  • To track incoming and outgoing mail, parcels, etc. using appropriate system
  • To receive and process courier requests and organise collection and delivery of packages
  • To receive, sort and deliver incoming faxes
  • To carry out bulk mailings, mail shots and desk drops, as required
  • To ensure that cost effective methods are used for despatch of outgoing mail and couriers, balanced with customer requirements
  • To remove confidential waste and recycling materials from office areas if required
  • To action and complete Facilities Work orders when necessary
  • To issue Staff Sales as required to current work instruction
  • Willing to become a licenced forklift driver
  • Qualifications or Required Experience :

  • Previous experience in a similar role
  • Customer service experience
  • Willing to become a licenced forklift driver
  • For more information about ENGIE please visit : http : / / www.engie.com / en / candidates-area /

    For this role you must have evidence of right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

    This job advert is supported by the ENGIE Resourcing Team. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.

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