Role Profile :
The Program Manager is responsible for implementation management, client management, and generation of project results and value to their clients.
They will work directly with a key channel partner to maintain appropriate implementation momentum and ensure ongoing client value recognition of the implemented solutions.
The Program Manager also has the responsibility of mentoring the members of the client delivery and support teams and helping them develop by creating meaningful roles and providing necessary direction.
The Program Manager uses established procedures and agile development methodologies when possible, but must be able to develop new procedures and methodologies when work situations require.
Work situations range from routine to complex. The position requires the ability to analyze work flows and set priorities across multiple clients to insure timely completion.
The Program Manager receives limited day-to-day supervision, but is expected to meet project timelines / objectives and client support needs.
The Program Manager is responsible for supervision of MedeAnalytics personnel during onsite activities as well as remote at home work.
The Program Manager works closely with channel partner executives and operations professionals, but also directly with client representatives that may have a clinical or business background.
Contacts frequently contain confidential / sensitive information necessitating discretion at all times. Interactions will range from routine to complex and include presentations, one-
on-one and group discussions. Oral and written communications are required.
Essential Duties and Responsibilities :
Leads and focuses team efforts across all of client implementations (data analytics, configuration, installation and validation)
Leads data analysis by insuring efficient data collection, instructing on analytical choices and summarizing conclusions and recommendations
Utilizes and adapts methodologies and tools to typical and complex situations, circumstances and new requirements. Organizes and schedules staff to insure leverage of resources.
Controls scope of client expectations surrounding delivery and maintenance of MedeAnalytics solutions
Ensures compliance with MedeAnalytics administrative policies by staff
Communicates effectively and establishes credibility with channel partner and client organizations to facilitate the change process
Oversees client and project team interactions
Communicates progress, difficulties and solutions that reflect ability to anticipate and adapt to changing circumstances
Delivers presentations to clients and MedeAnalytics staff that demonstrate full command of factual material
Leads the development of tracking tools to measure project progress, resources, scope, timeline and budget
Measures benefit provided to clients and delivers status reports to express those results
Understands and utilizes MedeAnalytics tools and client IS system functionality
Effectively directs, coaches, motivates and evaluates staff
Essential Skills, Experience and Education :
Bachelor’s or equivalent degree specializing in health care administration, economics, industrial engineering, math, accounting or business
Previous manager-level experience with a consulting firm, technical firm and / or healthcare experience is required
Experience with both technical and functional components of client implementations
Outstanding Project Management skills
Outstanding Client Management skills
Outstanding analytical skills (problem solving, quantitative, work flow process, etc.)
Ability to influence the actions and opinions of others
Financial analysis experience is desirable
Independent judgment, discretion and decision making abilities
Advanced negotiation, presentation, selling, customer service and interpersonal skills
Ability to work and lead in team, matrix environment
Ability to lead, train and mentor others
Strong personal computer skills (Excel, Word, Windows, PowerPoint, Microsoft Office)
Advanced English language skills (reading, writing and comprehension)
Job Conditions :
Position requires travel (25%) and substantial overtime
Must have access to personal transportation
Workspace is often limited