Technology Delivery Manager
Herbert Smith Freehills
London - Canary Wharf
22h ago

The opportunity

Integration of new systems

  • Responsible from inception to delivery to IT Operations including :
  • oInception with third party providers

    oProject management through use of PMO and TDM teams

    oResource management through use pool of internal / external resources

    oTesting through use of Testing team

    oCollaborate with Business Intelligence team to integrate relevant information

    oWork with Transition team to deliver new systems to IT Operations

  • Collaborate with Enterprise Architecture team and Australian counterparts to deliver Proof of Concepts aligned with firm strategy
  • Manage backlog of the team
  • Create and manage the team roadmap aligned with firm strategy
  • Champion use of Agile methodology to deliver projects
  • Champion use of testing automation
  • Create a roadmap to move toward continuous delivery
  • Vendor Management

  • Manage the vendor and supplier relationship alongside the Procurement Team to ensure best value.
  • Manage pool of external vendors / resources to compliment internal skills when required
  • Financial Management

  • Accountable for the budgeting and forecasting OPEX and CAPEX for the Technology delivery team
  • Account regularly for operational costs including use of external resource pool
  • Responsible for short term and long term contractors within the team
  • Team Management

  • Lead, and manage, 3 sub-teams :
  • oBusiness intelligence development team

    oTesting team

    oTechnical Delivery manager team

  • Responsible for performance reviews and working with team members on their development plans
  • Manage, motivate and develop a mix of team members and team leads
  • Skills, experience and qualifications

  • Suitable tertiary qualifications in Information Technology or equivalent experience
  • Strong team management experience (3+ years), preferably across Global teams
  • Strong project management skills
  • Strong communication skills allowing to communicate complex situation in a simple way extracting key points and possible decisions
  • Strong influencing skills able to work at all levels adapting their communication style as appropriate
  • Able to combine tactical and strategic approach to deliver best outcome within best delivery time
  • Demonstrable experience in delivering innovative testing approaches and solutions
  • Minimum 5 years demonstrable experience working with critical business systems
  • IT solution delivery or software project management experience is essential
  • Experience of matrix management and delivering using Agile techniques is essential
  • Candidate must be able to demonstrate proven ability to deliver outstanding service in a high-pressure environment
  • Experience of working in a law firm or a professional services environment (e.g. consulting or accounting) would be a distinct advantage, although not essential.
  • ITIL / ITSM v3 Certification (desired)
  • Group / Team description

    Innovative, efficient and effective IT systems are essential to the successful operation of a global law firm like Herbert Smith Freehills.

    The information technology team keeps our global team of lawyers and Business Services staff connected, whether we're in the office or on the move.

    Information technology is responsible for everything information systems-related. That includes :

  • technical support : IT helpdesks, asset management (including laptops and mobile devices) and technical training
  • infrastructure : networks and systems, servers (real and virtualised), disaster recovery, business continuity and IT security
  • innovation and technology : driving the increasingly important adoption of technology in new ways
  • development : designing and acquiring business applications.
  • While the roles within the division may vary, all involve providing the very best services and systems. You may also have the opportunity to work on challenging projects across the firm.

    Diversity & Inclusion

    We aim to have a diverse, innovative culture where high performance, client focus and highly engaged people are our differentiator and where we celebrate the uniqueness of our people.

    Our firm is made up of people with a range of experience and backgrounds. We strive to ensure that our inclusive environment means our people feel valued and able to perform at their best by being their authentic selves at work.

    We know that our future success not only depends on being innovative and progressive in the changing legal market but, most importantly, on our people feeling engaged.

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