Customer Service Assistant - Hyundai Newcastle
Pendragon Careers
Newcastle, GB
9d ago

Evans Halshaw Hyundai Newcastle are revolutionising the automotive industry by moving to a new retail concept.

Providing amazing customer service for our customer every day of the week. Higher pro-rated basic pay, better work life balance all to deliver a better and happier customer and employee experience.

25 hours per week covering week days and wekends

Can you deliver happiness?

Here at Pendragon PLC, the UK’s leading automotive retailer, we provide our customers with a great experience every time.

Working within our state-of-the-art retailers you will be at the heart of our customers’ happiest purchase, matching them with their ideal vehicle to see them driving off with a smile on their face.

Providing a memorable customer experience every time, You’ll meet our customer at the beginning of their journey, listening to understand their needs, and matching their requirements to their ideal vehicle, you will also support our customers with the collection of their new or used vehicle, ensuring they have a full understanding of their new car purchase, demonstrating the vehicle and its key functions.

This is a fast-paced, busy role. As Customer Service Assistant, you will be a true product and customer genius, by :

  • Owning the seamless customer instore experience by Meeting and Greeting all customers, building quick relationships, making the customer feel at ease from the order of the vehicle through to the vehicle collection from our store.
  • Working closely with all team members within your dealership, coordinating the process and ensuring that every part of the customer journey is first class, from order to handover of the vehicle.

  • Spending time with the customer, listening to understand their requirements and sharing the services and products we can offer that match closely to their requirements
  • Introducing customers to the relevant vehicles in store or online, discussing the key features and benefits of the vehicle
  • Discussing all relevant products with our customers, particularly our part exchange offering, by carrying out vehicle appraisals on the customers current vehicle
  • Taking customers out for a test drive
  • Navigating our state of the art systems to understand the new and used stock inventory at site
  • Taking pride in the store, ensuring the showroom is maintained to the highest of standards
  • We believe buying a vehicle should be a memorable, happy experience! Our Customer Service Assistants are the face of the brand and business for our customers, so you need to have top attention to detail and the dedication to deliver the best experience possible for our customers.

    We’re looking for the following attributes :

  • Approachability, knowledge and helpfulness, answering customers general questions and queries
  • Planning and organisation, so that the customer’s vehicle is ready for collection at the agreed time and ensuring that the relevant documentation is prepared and ready.
  • Great at building relationships, with a genuine interest in gathering and understanding customer requirements
  • The desire to provide the customer with the best experience every time, guiding and informing the customer in their purchasing decision
  • A passion for the brand / product you are selling, you will be the face of our fantastic brands, so first impressions will count
  • Flexibility in the work you do and the hours, putting the customer first every single time
  • Must hold a Full UK Drivers Licence
  • The role of Customer Service Assistant will provide you with a great opportunity to see how a dealership operates. This opportunity will allow you to maximise and practice your customer service skills, and puts you at the heart one of the happiest purchases a customer can make.

    Working as part of team, liaising with other departments on behalf of the customer, ensuring they get the best experience every time.

    We offer fantastic development programmes for all team members who are committed and want to progress and fast track their career within an exciting and fast paced industry, this is a great place to realise your potential and unlock you career.

    You will also benefit from a number of manufacturer and in-house learning programmes to support your product knowledge and understanding.

    If you are interested in applying, please click apply. You will be asked to complete a short questionnaire and Telephone interview.

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