Our client is a pioneer in building social games for web and mobile. It is a dynamic company going through rapid growth.
Due to this growth they are looking for a VIP Manager to look after their high value accounts
This role is key to the business talking care of their very best customers through excellence in account management, enhancement of customer journey and best of class interpersonal skills.
You need to understand both the business and customer needs through out.
Responsibilities will include :
All of these indicators will be managed and reported on a regular, on-going basis.
The ideal candidate will be strong with numbers as well as have an overall understanding or retention marketing with the necessary soft skills to carry out the role also.
Digital background is essential and previous experience working in Online Gaming will be looked on positively. Previous experience working with VIPs and with a loyalty scheme is ideal.