Reception Team Member
Novotel Cardiff Centre
Cardiff GB
1d ago

Hotel or Entity Novotel Cardiff Centre

Designed for natural livingNovotel, the AccorHotels group’s mid-scale brand, has nearly 496 hotels and resorts in 58 countries, located at the heart of major international cities, in business areas and tourist destinations.

With a homogenous service in all its hotels, Novotel contributes to the well-being of business and leisure travellers : spacious and adaptable rooms, balanced meals 24 / 7, meeting rooms, caring staff, dedicated children’s areas and fitness rooms.

Novotel hotels are also pioneers of sustainable development by participating in the Green globe global certification programme. Discover the hotel

Job Level

Job Fixed-term contract : No Status Full Time Anticipated Start Date 01-10-2018

Skills

Level of Education Bachelor / Licence Areas of study Hospitality Management Languages essential English

Essential and optional requirements

Customer relations

Welcomes guests as soon as they arrive with due care and attention,

Helps encourage customer loyalty by developing friendly, personalised relationships,

Anticipates guests' needs and takes them into consideration,

Handles any guest complaints and / or remarks; provides a response as soon as possible,

Conveys the hotel image,

Helps bring certain brand concepts to life on a day-to-day basis

Respects the reservation commitments in full.

Professional techniques / Production

Carries out all operations concerning guest arrival and departure in compliance with internal procedures,

Informs guests about the formalities, any special conditions relating to their stay and the services available,

Handles phone calls,

Applies the procedures of internal audit,

Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team,

Ensures that all guest documentation is up-to-date and available,

Makes the update of the information,

Handle reservations

Leisure Club - Covering General Tasks. i.e. pool responder, cleaning, pool testing

Commercial / Sales

Promotes the hotel's range of services in order to increase sales,

Applies and actively supports the hotel's pricing policy in order to increase REVPAR,

Promotes the brand and / or Group loyalty programme, adapting the sales pitch to suit the guest's needs,

Encourages synergy within the marketplace by applying the inter-hotel coordination policy,

Management and administration

Respects the procedures governing invoicing and cash operation,

Manages the cash under his / her responsibility,

May be asked to prepare and send reminder invoices to debtors,

Hygiene / Personal safety / Environment

Ensures that the workplace remains clean and tidy,

Knows and ensures application of the hotel's security regulations (in case of fire etc),

Ensures the safety of people and property in the hotel,

Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc),

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventureand a desire to stretch your limits : that’s the Novotel spirit .

An international brand with a network of 400 hotels in 60 countries, Novotel’s successis due to the professionalism and enthusiasm of its 30 000 employees whohave been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees : "At Novotel, we grow faster" . To transform this promise into reality, Novotelhas implemented a unique human resources policy declined around five mainprofessional career paths.

Novotel accompanies each employee throughout their career.Integration, geographic mobility, bridging provision, skills development everyoneis given the opportunity to progress quickly and go further. Impossible is not Novotel.

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