Customer Engagement Consultant
Capita plc
York, GB
8d ago

Becoming a Customer Engagement Consultant with Capita Tracing and Data Solutions :

As a Customer Engagement Consultant, you will play a vital role in helping our clients locate people and assist them to trace their lost financial assets.

This will involve a range of varied tasks including customer contact, administration and reporting.

This is a crucial role within Capita Tracing and Data Solutions and as such you will play an integral role in the company’s and your own future success in an expanding office of Capita in Leeds.

What you will do :

  • Assist customers with any queries both verbally and in writing.
  • Answering / making calls to policyholders to assist and verify their identity.
  • Processing verification forms.
  • Mailbox management.
  • Extracting data, producing and sending letters for clients.
  • Liaising with clients.
  • Setting up projects on our system.
  • Supporting the Team Leader and Senior Consultant to produce data for Management Information reports on a daily and weekly basis.
  • Peer auditing.
  • Your experience will include :

  • Excellent communication skills.
  • A strong customer focus and a good telephone manner.
  • Administration experience is desirable.
  • Excellent attention to detail.
  • Skilled in the use of Microsoft Word and Excel.
  • The ability to work well in teams.
  • A focused and self-motivated approach to work.
  • About Capita Tracing and Data Solutions

    Capita Tracing and Data Solutions is recognised as an industry leader who help clients locate people and trace lost assets.

    We provide our clients an advanced end-to-end online tracing, mortality and verification solution. A combination of our batch, large volume, and online single key solutions give our clients the complete tracing service.

    We have a team of tracing experts and data analysts who use up to date financial information to trace customers from one address to another, which, also utilises Government data to identify customers who are deceased.

    Capita Tracing and Data Solutions are part of Capita Plc, the UK’s leading provider of business process management and integrated professional support service solutions.

    Through quality solutions, tailored to our customers’ needs, we’ve helped countless organisations unlock value and maximise their potential.

    With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

    What’s in it for you?

    At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration with colleagues, customers and clients is what makes us so effective at what we do.

    As well as a generous basic salary, we also give you a company matched pension scheme and access to a variety of voluntary benefit options.

    These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts

    You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless.

    Our mission is to help you realise your potential whatever that means to you.

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