Lead Service Development Manager
Airbus Groups
Corsham, GBR
21d ago

Airbus is a global leader in aeronautics, space and related services. In 2017, it generated revenues of € 67 billion and employed a workforce of around 130,000.

Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as Europe’s number one space enterprise and the world’s second largest space business.

In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence.

Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.


A vacancy for a Lead Service Development Manager has arisen within Airbus Defence & Space in HAWTHORN.

This role will take generic portfolio services and develop them into service proposals which meet customer requirements and SLAs.

The gateway interface to the function will be GCCC / MoD for new service requirements and changes and Product Management for generic service designs which have reached appropriate levels of maturity.

The role will work closely with Capacity Management and Engineering to ensure proposals are coherent with the system and service designs.

The role will work closely with Finance and Commercial to ensure service proposals are contractually and financially compliant.

The role must ensure proposals are returned to the customer within minimum timescales whilst maintaining cost and quality control.

The role will also ensure support agreements are in place for all service proposals.

Provide guidance and manage workload of Service Development Managers

Aufgaben & Fähigkeiten

Your main tasks and responsibilities will include :

  • Ensure service requirements are captured accurately
  • Supervise the Service Development Managers as and when required
  • Ensure resources are in place to deliver service proposals on time
  • Ensure service descriptions are delivered on time and to a high standard
  • Ensure OLAs and SLAs are agreed with internal and external suppliers
  • Ensure technical, commercial and financial compliance of service proposals
  • Regularly review the service catalogue ensuring the content is accurate and up to date.
  • Ensure service proposals are delivered on time and VFM
  • Represent Service Development at all appropriate RMCs
  • This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

    Stellenanforderungen - Qualifikationen

    We are looking for candidates with the following skills and experience :

    Preparation of budgets

    Ability to requirements capture

    Previous supplier management

    Experienced in proposal writing

    Bid management

    Knowledge of MilSatCom and telecoms service provision

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