Hotel or Entity Novotel Glasgow Centre Managed hotel
Designed for natural livingNovotel, the AccorHotels group’s mid-scale brand, has nearly 496 hotels and resorts in 58 countries, located at the heart of major international cities, in business areas and tourist destinations.
With a homogenous service in all its hotels, Novotel contributes to the well-being of business and leisure travellers : spacious and adaptable rooms, balanced meals 24 / 7, meeting rooms, caring staff, dedicated children’s areas and fitness rooms.
Novotel hotels are also pioneers of sustainable development by participating in the Green globe global certification programme. Discover the hotel
Job Fixed-term contract : No Status Full Time Anticipated Start Date 27-08-2018
Level of Education Vocational education Areas of study Hospitality Management Professional experiences 1 to 2 years Languages essential English
Essential and optional requirements
Guest oriented, outgoing and service minded
Decisive - Autonomous - Entrepreneurial
Overview of Duties
Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets
Conveys the hotel's image and atmosphere through his / her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field
Manages and motivates the teams in order to improve sales and the quality of F&B services
Improves the department's results by increasing sales and the productivity of F&B points of sale
Leads and brings life to Novotel projects and identity features in the department (Echanson, service certification etc)
Enhances guest satisfaction
Handles guest comments and complaints, ensuring follow-up
Develops close relationships with guests to encourage loyalty
Ensures guests receive a warm and personalised welcome
Organises and supervises the preparation of points of sale according to activity forecasts.
Ensures that reference standards are properly applied
Checks that sales materials are well presented
In conjunction with the Head Chef, prepares the menus, organises purchases and ensure the update and application of cooking instructions
Plans changes in the menu, sets prices and organises the work for the day in coordination with the Head Chef.
Manage and values the different food and beverage points of sale
Make sure of the information transmission in the concerned services
Develops team spirit and motivation by creating a good working atmosphere
Takes part in or validates recruitments
Organises the welcome and integration of new employees
Prepares or checks the work schedules, ensuring that they are consistent with activity forecasts
Conducts annual performance appraisals and sets targets for the team
Prepares the training plans in conjunction with the managers under his / her responsibility and follows them up
Helps employees improve their skills and provides support for career development
Applies labour legislation
Develops excellent relations with guests
Prepares the commercial action plan for the department and ensures implementation
Sets daily sales targets for the team
Analyses guests' comments and shares them with the team
Launches and deploys marketing initiatives in the local area in order to increase revenue
Works in close collaboration with the sales department to ensure a high standard of service and satisfaction for meetings customers
Knows the market and customer expectations
Keeps close track of what the competition is doing
Uses sense of creativity and innovation to facilitate commercial operations
Management and administration
Draws up the department's annual budget in line with hotel strategy
Ensures that management results are in line with the hotel's targets
Guarantees the respect of procedures governing cash operations, administration and audits, in line with the brand's internal audit guidelines
Adapts department organisation as required and manages headcount for optimum "prime cost"
Draws up, implements and ensures that internal checks are properly carried out
Supervises purchasing for the restaurant and kitchen, manages stocks and checks that AccorShop purchasing targets are met as decided by the brand
Ensures that the equipment and cultural assets of the department remain in good condition and working order
Checks inventories that have been carried out
Takes part in "Debtor" meetings and implements actions to recover debt
Hygiene / Personal safety / Environment
Is responsible for keeping the equipment and furniture in good condition
Ensures machinery works reliably and follows up any technical work
Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected
Sets up an action plan based on the hygiene analysis results and tracks implementation
Applies and ensures application of the hotel's security regulations (in case of fire etc)
Respects and ensures respect of the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)
Is responsible for the security of people and property in the area under his / her remit
Reports to the Guest Services Manager
Education / Professional experience
Diploma or degree in hospitality food & beverage, professional hospitality degree or hospitality management school and / or anyone eager to work in the sector regardless of their educational background, pending validation of their skills
At least 2 years' experience in the sector and impeccable knowledge of Restaurant professions
Fluent in the national language, Business English
At Novotel, we grow faster
Feel fully responsible, be autonomous, adaptable, professional, have a love of adventureand a desire to stretch your limits : that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s successis due to the professionalism and enthusiasm of its 30 000 employees whohave been embodying the brand’s ideals for over 40 years.
DNA of the brand, innovation is at the heart of the promise made to employees : "At Novotel, we grow faster" . To transform this promise into reality, Novotelhas implemented a unique human resources policy declined around five mainprofessional career paths.
Novotel accompanies each employee throughout their career.Integration, geographic mobility, bridging provision, skills development everyoneis given the opportunity to progress quickly and go further. Impossible is not Novotel.