Restaurant & Bar Manager
Novotel Glasgow Centre
Glasgow Area GB
12d ago

Hotel or Entity Novotel Glasgow Centre Managed hotel

Designed for natural livingNovotel, the AccorHotels group’s mid-scale brand, has nearly 496 hotels and resorts in 58 countries, located at the heart of major international cities, in business areas and tourist destinations.

With a homogenous service in all its hotels, Novotel contributes to the well-being of business and leisure travellers : spacious and adaptable rooms, balanced meals 24 / 7, meeting rooms, caring staff, dedicated children’s areas and fitness rooms.

Novotel hotels are also pioneers of sustainable development by participating in the Green globe global certification programme. Discover the hotel

Job Level

Job Fixed-term contract : No Status Full Time Anticipated Start Date 27-08-2018


Level of Education Vocational education Areas of study Hospitality Management Professional experiences 1 to 2 years Languages essential English

Essential and optional requirements

Team spirit

  • Guest oriented, outgoing and service minded
  • Well organised
  • Decisive - Autonomous - Entrepreneurial
  • Overview of Duties

  • Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets
  • Conveys the hotel's image and atmosphere through his / her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field
  • Manages and motivates the teams in order to improve sales and the quality of F&B services
  • Improves the department's results by increasing sales and the productivity of F&B points of sale
  • Leads and brings life to Novotel projects and identity features in the department (Echanson, service certification etc)
  • Main Responsibilities

  • Enhances guest satisfaction
  • Handles guest comments and complaints, ensuring follow-up
  • Develops close relationships with guests to encourage loyalty
  • Ensures guests receive a warm and personalised welcome
  • Organises and supervises the preparation of points of sale according to activity forecasts.
  • Ensures that reference standards are properly applied
  • Checks that sales materials are well presented
  • In conjunction with the Head Chef, prepares the menus, organises purchases and ensure the update and application of cooking instructions
  • Plans changes in the menu, sets prices and organises the work for the day in coordination with the Head Chef.
  • Team Management

  • Manage and values the different food and beverage points of sale
  • Make sure of the information transmission in the concerned services
  • Develops team spirit and motivation by creating a good working atmosphere
  • Takes part in or validates recruitments
  • Organises the welcome and integration of new employees
  • Prepares or checks the work schedules, ensuring that they are consistent with activity forecasts
  • Conducts annual performance appraisals and sets targets for the team
  • Prepares the training plans in conjunction with the managers under his / her responsibility and follows them up
  • Helps employees improve their skills and provides support for career development
  • Applies labour legislation
  • Commercial Sales

  • Develops excellent relations with guests
  • Prepares the commercial action plan for the department and ensures implementation
  • Sets daily sales targets for the team
  • Analyses guests' comments and shares them with the team
  • Launches and deploys marketing initiatives in the local area in order to increase revenue
  • Works in close collaboration with the sales department to ensure a high standard of service and satisfaction for meetings customers
  • Knows the market and customer expectations
  • Keeps close track of what the competition is doing
  • Uses sense of creativity and innovation to facilitate commercial operations
  • Management and administration

  • Draws up the department's annual budget in line with hotel strategy
  • Ensures that management results are in line with the hotel's targets
  • Guarantees the respect of procedures governing cash operations, administration and audits, in line with the brand's internal audit guidelines
  • Adapts department organisation as required and manages headcount for optimum "prime cost"
  • Draws up, implements and ensures that internal checks are properly carried out
  • Supervises purchasing for the restaurant and kitchen, manages stocks and checks that AccorShop purchasing targets are met as decided by the brand
  • Ensures that the equipment and cultural assets of the department remain in good condition and working order
  • Checks inventories that have been carried out
  • Takes part in "Debtor" meetings and implements actions to recover debt
  • Hygiene / Personal safety / Environment

  • Is responsible for keeping the equipment and furniture in good condition
  • Ensures machinery works reliably and follows up any technical work
  • Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected
  • Sets up an action plan based on the hygiene analysis results and tracks implementation
  • Applies and ensures application of the hotel's security regulations (in case of fire etc)
  • Respects and ensures respect of the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)
  • Is responsible for the security of people and property in the area under his / her remit
  • Reporting Line

    Reports to the Guest Services Manager

    Education / Professional experience

  • Diploma or degree in hospitality food & beverage, professional hospitality degree or hospitality management school and / or anyone eager to work in the sector regardless of their educational background, pending validation of their skills
  • At least 2 years' experience in the sector and impeccable knowledge of Restaurant professions
  • Computer literate
  • Fluent in the national language, Business English
  • At Novotel, we grow faster

    Feel fully responsible, be autonomous, adaptable, professional, have a love of adventureand a desire to stretch your limits : that’s the Novotel spirit .

    An international brand with a network of 400 hotels in 60 countries, Novotel’s successis due to the professionalism and enthusiasm of its 30 000 employees whohave been embodying the brand’s ideals for over 40 years.

    DNA of the brand, innovation is at the heart of the promise made to employees : "At Novotel, we grow faster" . To transform this promise into reality, Novotelhas implemented a unique human resources policy declined around five mainprofessional career paths.

    Novotel accompanies each employee throughout their career.Integration, geographic mobility, bridging provision, skills development everyoneis given the opportunity to progress quickly and go further. Impossible is not Novotel.

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