Customer Service Validator, Basildon (6 Months FTC)
Basildon/Mayne House
12d ago
  • Every time you pick up the phone, surf the Internet, travel on a motorway, catch a train, bus or tube, or even dial 999;
  • chances are telent have enabled the technology to make this happen.

    We’d be delighted to hear from you if you have the following experience :

  • Excellent administration skills.
  • Computer literate, ability to quickly grasp databases.
  • The ability to communicate confidently providing excellent customer service.
  • Role Profile :

  • Follow the Hazardous pipeline team process through to completion, querying all jobs that are in ZOI.
  • Co-ordinating Hot Jobs out to suppliers.
  • Management of ZOI and Hot jobs in line with NEMSA Contract.
  • Controlled management of all Hot Jobs released as per process.
  • Liaise with Hot Job Monitors make sure all jobs are completed to the required safety levels.
  • Follow ZOI guidelines when obtaining utility prints from various 3rd party sources.
  • Work with NSC Management Team to identify any training issues.
  • Undertake and prioritise ad-hoc projects as required by Team Leader.
  • Typical Deliverables :

  • Provide weekly performance reports to your Team Leader.
  • Provide reports in the event of a near miss, investigating how the incident occurred and if we can identify any changes to improve safety.
  • Report all near misses via the near miss process.
  • Achieve and consistently maintain Hazardous Pipeline job pool targets.
  • Working as part of a team to support all business streams when required.
  • Identify any Hot Jobs and gain approval to proceed from Utility Company.
  • Liaise with Hot Job Monitors make sure all jobs are completed to the required safety levels.
  • Work with Production to look at better ways of working.
  • Behavioural Requirements :
  • Attention to detail.
  • Attention to detail.
  • Ability to follow processes.
  • Efficient and productive.
  • Ability to work to targets.
  • We reserve the right to close this vacancy once we have received sufficient applications.

    telent is an equal opportunities employer and is committed to diversity and inclusion.

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