Service Support Manager
ApplauseIT Limited
Stockport, Greater Manchester, GB
15d ago

Permanent £40000 £45000 per annum Benefits Stockport, Greater Manchester

Service Support Manager - (SQL, Software, Manager)

Software, SQL, Oracle, SQL Server, UNIX, ITIL, Customer Support, Service Support Manager, Stockport

Market leading software house in Stockport are seeking an experienced Service Support Manager to help support their software applications and manage a team of Software Support Analysts.

As a Service Support Manager, you will be responsible for the day to day management of the team and provide functional and technical support to their customers.

Key responsibilities will include :

  • Manage a team of Software Support Analyst, provide them support with training and development.
  • Ensure all support issues are being managed within SLA's.
  • You will be the point of contact for all issues that are escalated.
  • Manage department budgets and track maintenance agreements.
  • Organise meetings with high profile customers to review open tickets and action plans for resolving issues.
  • For this opportunity it is important you have at least 2 - 3 years experience with managing a team of Support Analysts on a very busy service desk.

    Any experience working for a software company will be highly beneficial.

    You'll have experience supporting software applications in SQL or Oracle. An understanding of UNIX (HP-UX and Solaris), DOS, Windows will be needed ideally.

    Able to understand issues relating to Multi-threaded applications. You'll have exposure to issues relating to large scale, highly interactive systems.

    This is a great role for someone looking to progress and develop their career with an established business offering flexibility and amazing benefits.

    Also, training with be provided on their products.

    With excellent communication and interpersonal skills, this will suit a proven Service Support Manager with a strong IT technical background and a desire to work in a progressive, rewarding environment.

    Service Support Manager - Stockport

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