Vehicle Handbook Specialist
McLaren Group
Woking, GB
8d ago

At McLaren Automotive our vision is not only to become the iconic sports car manufacturer but also to deliver breath-taking, iconic and innovative new technology to the automotive industry.

We recognise that we can only achieve our vision with the dedication and collaboration of our world class employees. It is our mission to become the employer of choice within the global automotive industry.

Vehicle Handbook Specialist

Aftersales - Service Operations


At McLaren we believe that anything is possible. We know what it takes to win and we achieve this by working together and encouraging innovation in an extraordinary high performance environment.

We now have a fantastic opportunity for a Customer Documentation Engineer to join our Service and Aftersales team based in Woking, Surrey.

Reporting to the Senior Vehicle Documentation Specialist, the successful applicant will form part of a team providing Owners Manuals to McLaren’s future and current vehicle lines.

Principal accountabilities for position

  • To provide McLaren owners with accurate and up to date information relating the operation and understanding of McLaren vehicles
  • To lead the collation and creation of owner manuals
  • To create project specific customer documentation timing plans
  • Continue to monitor Engineering changes and understand the impact to customer documentation ensuring all documentation is kept up to date
  • To be the first point of contact for customer documentation issues
  • To liaise with our service partner staff, other McLaren Automotive departments, and suppliers, as required
  • Knowledge, skills and experience for position

  • An understanding of Automotive Vehicle operation
  • An understanding of Technical Documentation, Owner Manuals and Maintenance systems
  • Experience with Microsoft Office tools (PowerPoint, Excel, Word, Project etc.)
  • Conversant with CAD (Catia V5) an advantage but not essential
  • Project Management skills desirable
  • A suitable formal education via City & Guilds or equivalent, and an apprenticeship (extensive and suitable experience may be considered in lieu) is highly desirable
  • Personal attributes / behavioural skills for position

  • Well-presented and professional
  • Adaptable, quick thinking, decisive, showing strong initiative and self determination
  • Strong planning and good follow up skills and meticulous in detail.
  • A methodical approach
  • Good team working habits
  • Confident with good interpersonal & communication (especially verbal & written) skills
  • For this role we offer a competitive package including private healthcare, access to an executive car scheme, company pension scheme and the chance to work in a truly unique environment.

    If you are passionate about pushing the boundaries of processes and technologies and have an entrepreneurial mind-set, join us at the heart of an exciting journey apply now to be part of cutting edge pioneering projects.

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