STORE DIRECTOR / GENERAL MANAGER
To meet the targets or to ensure that procedures are in
place, driving them, monitoring and putting corrective
actions in place when necessary, for all the following
Security and Shrinkage
Cash desk management
Health and Safety.
Sales : To use commercial information and product knowledge to drive sales and other activity in the store using the internal tools provided.
Sales : To drive marketing initiatives and sales performance.
Hours : To manage the budget of hours in the store effectively.
Rota : To design the ideal rota to ensure you have people in the right
place at the right time.
Productivity or cash / unit : To meet the budget or to have all
procedures in place to make it happen, monitoring and taking
corrective actions when necessary.
Competitors awareness : To be aware, involved and create and
manage relationships and / or do Competitor Shopping giving relevant feedback to appropriate parties such as product managers, regional managers and teams.
To control stationary, cleaning, telephone, post, maintenance, uniforms and travel costs in line with Company budgets.
To ensure that procedures are in place, driving them, monitoring
and putting corrective actions in place when necessary for all the
following procedures :
Payroll and Payroll System (TGT)
HR : ER processes, sickness and absence management
Recruitment : To forward thinking and planning with low cost
To have clear, timely and effective communication with Head
Office, Product Managers, Regional Manger and / or Commercial
Directors and with the store overall with the relevant follow-ups.
To manage conflict effectively respecting Company standards.
To give and receive constructive and honest feedback and criticism
for / from people they work with in a positive manner and to use it
for their own development and their team.
To develop the team through performance reviews and Personal
development plans with the relevant follow-ups.
To ensure that inductions and relevant training are carried out for
To manage succession plans in the store (including Company
To manage performance of the relevant employees and to coach
them when needed.
To follow the minimums of customer service consistently and drive the team to ensure that these minimums are maintained across the store.
To ensure that order and replenishment are done timely and effectively.
To ensure that the store is merchandised according to the best sellers and current trends.
To ensure that the stockroom is organized efficiently.
To ensure a high level of customer service is offered in the store leading by example.
Drive, monitor and support customer service action plans.
To solve and manage customer issues as they arise and thrive for Customer satisfaction.
To understand and reinforce the company return policy.
To train the team in providing excellent customer service and follow up the minimums consistently.
Experience and Qualifications
Good knowledge of the Company, the brand and the store they are applying for.
Solid experience managing a similar fast-paced retail operation (for external candidates) or outstanding.
Performance and accomplishment at INDITEX (for internal candidates).
Passion for fashion, market, competitors and trend awareness.
Proven ability to maximize profitability and drive sales.
Strong team management experience.
Has led a stable and consistent career.