3d ago

Reporting to


Key Responsibilities

  • To meet the targets or to ensure that procedures are in
  • place, driving them, monitoring and putting corrective

    actions in place when necessary, for all the following

    procedures :

  • Security and Shrinkage
  • Cash desk management
  • Administration management
  • Health and Safety.
  • Sales : To use commercial information and product knowledge to drive sales and other activity in the store using the internal tools provided.
  • Sales : To drive marketing initiatives and sales performance.
  • Hours : To manage the budget of hours in the store effectively.
  • Rota : To design the ideal rota to ensure you have people in the right
  • place at the right time.

  • Productivity or cash / unit : To meet the budget or to have all
  • procedures in place to make it happen, monitoring and taking

    corrective actions when necessary.

  • Competitors awareness : To be aware, involved and create and
  • manage relationships and / or do Competitor Shopping giving relevant feedback to appropriate parties such as product managers, regional managers and teams.

  • To control stationary, cleaning, telephone, post, maintenance, uniforms and travel costs in line with Company budgets.
  • To ensure that procedures are in place, driving them, monitoring
  • and putting corrective actions in place when necessary for all the

    following procedures :

  • Payroll and Payroll System (TGT)
  • HR : ER processes, sickness and absence management
  • Recruitment : To forward thinking and planning with low cost
  • Initiatives

  • To have clear, timely and effective communication with Head
  • Office, Product Managers, Regional Manger and / or Commercial

    Directors and with the store overall with the relevant follow-ups.

  • To manage conflict effectively respecting Company standards.
  • To give and receive constructive and honest feedback and criticism
  • for / from people they work with in a positive manner and to use it

    for their own development and their team.

  • To develop the team through performance reviews and Personal
  • development plans with the relevant follow-ups.

  • To ensure that inductions and relevant training are carried out for
  • all employees.

  • To manage succession plans in the store (including Company
  • development programs).

  • To manage performance of the relevant employees and to coach
  • them when needed.

  • To follow the minimums of customer service consistently and drive the team to ensure that these minimums are maintained across the store.
  • To ensure that order and replenishment are done timely and effectively.
  • To ensure that the store is merchandised according to the best sellers and current trends.
  • To ensure that the stockroom is organized efficiently.
  • To ensure a high level of customer service is offered in the store leading by example.
  • Drive, monitor and support customer service action plans.
  • To solve and manage customer issues as they arise and thrive for Customer satisfaction.
  • To understand and reinforce the company return policy.
  • To train the team in providing excellent customer service and follow up the minimums consistently.
  • Experience and Qualifications

  • Good knowledge of the Company, the brand and the store they are applying for.
  • Solid experience managing a similar fast-paced retail operation (for external candidates) or outstanding.
  • Performance and accomplishment at INDITEX (for internal candidates).
  • Passion for fashion, market, competitors and trend awareness.
  • Proven ability to maximize profitability and drive sales.
  • Strong team management experience.
  • Has led a stable and consistent career.
  • Apply
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