Monitor cash breaks, failed trades and overdrafts with the aim of minimizing potential risk
Ensure deadlines / deliverables are met in accordance with the SLA provisions
Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve / escalate queries / problems within agreed timescales
Assist clients effectively with New Account / Market Opening requests and AD Hoc transitions or re-structuring
Complete accurate non-standard or ad hoc reporting to clients within deadlines
Ensure that all clients are billed promptly and assist in the follow up of any aged debt
Review operating procedures and ensure they are updated.
Ensure timely and accurate completion of team checklists as required
Maintain specialist knowledge and skills that are essential in performing the role effectively
Proactively share new ideas / process enhancements that could result in a benefit to the team
Manage Relationships / Communication
Ensure the line manager and others, as appropriate, are kept aware of all issues / problems / queries / work in progress that may impact upon the quality of service being given.
Regularly contribute to projects impacting the wider group
Build strong relationships with COE’s
Participate in shared service / client conference calls or meetings
Provide feedback on Shared Services / COEs and maintain issues logs
Build strong relationships with our clients through the provision of daily support and prompt resolution of all accounting and custody queries.
Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role
Ensure that the highest level of the Code of Conduct is displayed in your behaviour
Provide appropriate management information as required to support business unit decision making
Support the Risk Excellence’ culture within the business
Adhere to limits of delegation and escalation procedures required by your manager so that you comply with internal policies and external regulations
Take responsibility for personal development and training.
Actively participate in appraisal process by completing a self-evaluation and suggesting appropriate development
Support Staff development through knowledge sharing and providing on the job training