Client Service Operations Specialist - Senior Associate
State Street Corporation
London
29d ago

Roles

  • Monitor cash breaks, failed trades and overdrafts with the aim of minimizing potential risk
  • Ensure deadlines / deliverables are met in accordance with the SLA provisions
  • Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve / escalate queries / problems within agreed timescales
  • Assist clients effectively with New Account / Market Opening requests and AD Hoc transitions or re-structuring
  • Complete accurate non-standard or ad hoc reporting to clients within deadlines
  • Ensure that all clients are billed promptly and assist in the follow up of any aged debt
  • Review operating procedures and ensure they are updated.
  • Ensure timely and accurate completion of team checklists as required
  • Maintain specialist knowledge and skills that are essential in performing the role effectively
  • Proactively share new ideas / process enhancements that could result in a benefit to the team
  • Manage Relationships / Communication

  • Ensure the line manager and others, as appropriate, are kept aware of all issues / problems / queries / work in progress that may impact upon the quality of service being given.
  • Regularly contribute to projects impacting the wider group
  • Build strong relationships with COE’s
  • Participate in shared service / client conference calls or meetings
  • Provide feedback on Shared Services / COEs and maintain issues logs
  • Build strong relationships with our clients through the provision of daily support and prompt resolution of all accounting and custody queries.
  • Individual Contributor

  • Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role
  • Ensure that the highest level of the Code of Conduct is displayed in your behaviour
  • Provide appropriate management information as required to support business unit decision making
  • Support the Risk Excellence’ culture within the business
  • Adhere to limits of delegation and escalation procedures required by your manager so that you comply with internal policies and external regulations
  • Take responsibility for personal development and training.
  • Actively participate in appraisal process by completing a self-evaluation and suggesting appropriate development
  • Support Staff development through knowledge sharing and providing on the job training

    Apply
    Apply
    My Email
    By clicking 'Continue', I agree to neuvoo's Privacy & Terms and agree to receive relevant email job alerts. (cancel anytime) See here
    Continue
    Application form