Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-
threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud.
We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology or multiple X-
ray technologies to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-
in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.
The Service Spares & Site Access Coordinator is responsible for managing service spares & site access and pass requirements for all product groups in EMEA.
Working with the Spares & Logistics team to load new Spares / Consumable orders for Rapiscan Trace and process intercompany transactions.
Work with third part logistics on order processing. Ensuring all passes are kept up to date and active, managing pass / access renewals to ensure they don’t park or FSE have access issues when arriving at site.
In line with contractual requirements / service requests registered via Rapiscan EMEA’s service helpdesk & coordination team
Load new Spares & Consumable orders into ERP and process through to order completion / invoicing
Drive orders through third party logistics tool
Work with Service Financial Analyst to forecast on a monthly / quarterly
Manage order backlog through the system with Spares & Logistics team
Process intercompany purchase orders in line with spares order demand
Backup to Customer Service team in Cambridge to cover annual leave / sickness
Raising purchase orders for suppliers
Raising Service Orders / Quotes
Responsible for managing EMEA service site passes for Field Service Engineers (FSE) when attending for planned or reactive maintenance works for example :
Annual passes / Temporary site passes
Visitor access passes
Ensuring all FSE passes are on track and all renewals are completed in a timely manner to ensure they don’t expire or become parked
Ensuring full confidentiality is kept when managing personal information, restricting access to additional users
Working on various databases / systems for access / pass entry and management
Preparing and managing all documentation for Rapiscan authorised signatory to sign via paper or online
Liaise with Service Coordination & Service Management team to align day to day Field Service activity
First point of contact for all site access / pass requirements in EMEA
Preparing management reporting as requested.
Closing jobs / calls on company database
General office duties & supporting management / company initiatives as required
Uphold the Company’s core values of Integrity, Innovation, Accountability, and Teamwork.
Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct.
It is the responsibility of every Rapiscan Systems employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
Duties may be modified or assigned at any time to meet the needs of the business.
Strong verbal & written communication skills essential.
Excellent organisational skills
Computer literate & good experience working with databases
Ability to work under pressure to strict deadlines
OSI Systems, Inc. has three operating divisions : (a) Security, providing security and inspection systems, turnkey security screening solutions and related services;
b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.