Product Support Specialist - SQL / Oracle, Finance, London, £40k-£60k base
A market leading financial software provider organisation is searching for a Product and Application Support Specialist to provide technical support to some of the leading Investment Banks, Asset Managers and Hedge Funds around the EMEA region
Working in a small team providing primarily technical and some business support for the companies Investment Management System and interfaces, via telephone, e-
mail, webex (or similar) and occasionally on-site, for London and European clients
Liaising with internal Development teams and Relationship Management on bug fixes and enhancements
Loading / updating Oracle / MS-SQL databases used for problem investigation
Cross-training and presentations for colleagues
Defining and documenting internal procedures
Experience working with Relational Databases : MS SQL Server and / or Oracle (ideal)
Experience using SQL (MS QueryAnalyzer and / or Oracle SQL*Plus)
University degree preferably in a technology discipline (Engineering or Computer Science
Good knowledge of technologies used in the financial services industry, including interfaces, messaging, development environments and data providers
Experience dealing with users and / or clients from both a business and technical perspective
Experience working in a Support role essential with proven client facing skills
The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions.
The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.