Salary : £15.5k - 17.5k per yearReference : QualAO / WF Quality Assurance OfficerLocation : CwmbranSalary : £15,500 - £17,500Job Type : Full Time 35 Hours (in-
house)Hours : Monday to Friday between the hours of 9 : 00am 5 : 00pmMain Purpose of the Quality Assurance Officer : As a Quality Assurance Officer you will be responsible for all the quality monitoring and reporting in the business.
You will be accountable for your own daily workload, and provide detailed quality and compliance documents whilst in line with business requirements.
The candidate should be focused, meticulous with details and able to plan and organise their day.
If you are able to trust your own judgement and decision-making skills, and are looking for a new challenge then we want to hear from you!Duties and Responsibilities Quality Assurance Officer : Impartially assess and audit calls based on specified markersEnsure call handlers adhere to company values and expectationsUnderstand our regulatory framework and monitor calls accordinglyRequired to concentrate for long periods whilst marking calls Requirements of the Quality Assurance Officer : Essential Ability to plan and organise your daily workloadExcellent communication skills, both oral and writtenReliability and flexibility shown within the roleAbility to use own initiativeComputer literateAttention to detailJudgement and decision-
makingCustomer service orientationData collection, management and analysis Desirable Industry knowledgeExperience of working in quality department preferable (not essential) If you feel you meet the above criteria of this Quality Assurance Officer role then please apply now!