Territory Services Analyst (12 mth FTC)
The Territory Services Analyst is a critical role within the UK IT Operations at SPE, and is responsible for all day to day IT operations, with respect to end-
user computing across all UK Lines of Business. The role provides first, second and third level support as required, in alignment and partnership with the UK Territory Services Manager.
Reporting to the UK Territory Services Manager, this position is responsible for day to day user support, provisioning and maintenance across various platforms including, but not limited to, PC, Mac, Mobile, MS client applications.
The role works in close partnership with SPE’s Global Service Desk (GSD) as well as the other technical support groups within EMEA, in order to provide a first-
class level of customer service.
The Territory Services Analyst will, at times, be required to provide off-site technical support (e.g. to SPE managed TV Production companies which operate in a temporary remote production location).
This role will also work as part of a project team as necessary to help implement IT infrastructure projects, under the direction of the UK Territory Services Manager and IT Infrastructure project teams.
Out-of-hours working will be required at times, in order to fulfil client support & provisioning activities.
The role is required to work closely and collaboratively with other functions within the Regional IT organization, such as Networks and Helpdesk in terms of day-
to-day operations.The role also requires close working and collaboration with the regional IT Business Relationship Management teams to ensure that service delivery is aligned with business application requirements.
In addition to this the role will work very closely with the EMEA IT Territory Services team in order to help ensure adherence to standards and controls.
As such, this role would be required to build trusting relationships with all IT colleagues and peers.
Knowledge, Skills and Abilities required :
Ability to effectively transmit, receive and accurately interpret ideas, information and needs through the application of appropriate communication behaviors, tools and techniques.
Core Competencies required for the role :
Motivated by the passion to exceed expectations and to continuously improve yourself, your team, and your department.
Able to creatively applying knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organization, operations or process problems.
Ability to understand customer needs and expectations, provide excellent service in direct and indirect manner, and fulfill customer expectations.
Knowledge of successful approaches, tools and techniques for dealing with changes and adapting to a changing environment including the ability to manage multiple priorities.
Knowledge of approaches, tools, and techniques for gaining the cooperation and support of others.
Knowledge of SPE's vision, values, structure, culture, department philosophy, operating principles and commercial strategies
Knowledge of approaches, tools and techniques for promoting innovative, original thinking and applying it to existing and emerging situations.
Additional Information :
If this sounds like a role you're interested in, we would love to hear from you! Please click the Apply Now button, and we will be in touch with you for the outcome of your application.
Please note that this role is based in theUnited Kingdom. In order to enable us to meet statutory and regulatory obligations of the United Kingdom immigration system you must have the appropriate immigration permission needed to work and reside in the United Kingdom .
Sony Pictures Entertainment is committed to equal opportunity in all its employment practices, policies and procedures. No worker or potential worker will therefore receive less favourable treatment due to his or her race, age, creed, sexual orientation, colour , nationality, ethnic origin, disability, religion, gender, marital status or Trade Union membership (if applicable).