Automation Support Technician - 6 Month Fixed Term Contract
Aon plc
Chelmsford, ESS, GB
9d ago

About Aon

Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions.

Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.

Global Broking Centre

The Global Broking Centre in Chelmsford is an integral part of Aon’s global broking strategy. The GBC provides colleagues from across the Aon network with access to specialist brokers and client managers, dedicated client solutions and thought leadership, and significant global insurance capacity.

The GBC works with network colleagues to deliver market-leading solutions to Aon clients, creating a competitive advantage in our placement strategies worldwide.

About the Role

Your impact as an Automation Support Technician :

Supporting and driving automation performance through exception management

Own model 1 risks that cannot be automated without technical input

Acting as the central location for dealing with XIS / EBOT queries emanating from automated


Acting as escalation point for technical issues arising from the robotics software

Resolving queries and issues

Supporting the business in completing all processing correctly and efficiently through

guidance and support and training of the automation activities

Assisting in identifying opportunities for service improvement, develop and implement solutions

Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

About you

Your knowledge and expertise :

Minimum A-Level or equivalent

Typically CII qualified

An understanding of London insurance market dynamics and core processes is preferred

Ability to use insurance industry IT systems to efficiently deliver client service

Good analytical and problem solving skills

Excellent interpersonal skills

High level of numeracy

Effective communication and presentation skills

Excellent understanding and application of compliance and FCA regulation

Ability to work well as part of a team

Demonstrate integrity and professionalism

Salary and Benefits

This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare, childcare vouchers and additional holiday.

We also offer tremendous potential with a growing worldwide organisation.

Our Colleague Experience

Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose : to empower economic and human possibility around the world.

This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.

We’re happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we’re happy to discuss options with you upon application

Add to favorites
Remove from favorites
My Email
By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
Application form