What you'll do
Customers will be at the very heart of your role.
You’ll provide outstanding service to our customers visiting our branches by :
The skills you'll need
We’re looking for people who are passionate, motivated, and driven to develop their career.
To be successful in this role, you’ll need to be able to :
What else you'll need to know
We’re here for our customers, whatever the time of day or night, so you’ll need to be flexible in working a rotating shift pattern.
You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities.
When you're ready, we’ll help take your career to the next level.
How we'll reward you
You’ll start on a competitive reward package of £22,218 pa. (pro rata for hours worked), your package includes the chance to join our retirement saving plan, and to choose whatever protection, healthcare or lifestyle extras you want from RBSelect, our fully flexible reward programme.
You will have a generous holiday entitlement of 33 days. (pro rata for hours worked) you may be required to work bank holidays.
Visit our reward and benefits page for more information on the benefit packages we offer.
At NatWest, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you.
As part of this commitment, we offer flexible working options for some of our roles, find out more here.
As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers.
This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening.
This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us.
These will include a full credit check, a criminal record check, residency and right to work checks.
Interviewing for this role
All of our branch and call-centre based roles have a one-way video-based assessment stage.
We want to give you a helping hand, so we’ve put together a short video that’ll give you some handy tips and best practices -
and also tell you what to expect during the process.