Assistant Store Manager - Heathrow
England , United Kingdom
22d ago

Job Title : Assistant Store Manager

Location : Heathrow

Reports to : Store Manager

Direct reports : Team of Sales Consultants

Role Purpose :

To support the Store Manager in managing and coaching the team and the successful running of the store whilst increasing sales turnover

Responsibilities :

  • Manage the store in the absence of the Store Manager
  • Increase sales and profit through the successful day-to-day running of the store
  • Coach and motivate staff and initiate staff incentive schemes in order to achieve sales and company goals
  • Consistently deliver brand vision in store and through exceptional customer experience
  • Deal with all staffing matters such as appraisals and disciplinary issues in the absence of the Store Manager
  • Coordinate rotas and overtime and manage budgetary and administrative processes
  • Monitor sickness and other absences such as holiday and maternity leave
  • Take ownership for the recruitment process from authorization to offer stage
  • Regularly update staff on business performance and new merchandise
  • Build relationships with customers
  • Lead by example by having a visible shop floor presence
  • Performance Indicators :

  • Sales turnover figures
  • Team targets
  • Mystery shop results
  • Competencies :
  • Leadership
  • Communication
  • Commercial awareness
  • Customer Focus
  • Skills and Experience Required
  • You will have a strong and established retail background within the luxury market
  • Exceptional leadership and communication skills
  • Proven track record of successfully managing a sales team
  • Computer literate, including excellent knowledge of Microsoft packages (Word, Excel & PowerPoint). Knowledge of Lotus Notes would be advantageous but not essential
  • Language skills, preferably Arabic or Chinese
  • Previous experience of Experience in a Supervisor or Assistant Manager role where they have been required to prioritise and multi-
  • task various and competing demands

  • A good communicator with the ability to interface regularly with internal and external personnel at all levels
  • Ability to be discrete, confidential and reliable at all times
  • Full-time

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