We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it.
It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation.
Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.
Treasured by guests. Cherished by employees. Celebrated worldwide.
As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery.
Additionally the execution of your position will be in accordance to our company policies, standards and procedures.
Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture : Passion -
Personality - Respect - Working Together - Creativity
This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.
Division & Department
Corporate Office - Sales & Marketing
To assist the Global Director of Communications (GDOC), to manage Dorchester Collection’s social media accounts, and to support the corporate communications and the hotel communications teams in their daily activities.
Essential Functions & Physical Requirements
Help devise and execute social media strategy (including seasonal campaigns) for the brand
Help create and curate high quality content for social media channels (brand and hotels)
Community manage all brand social media channels, responding to guest, travel agent, supplier, recruitment, and media and influencer enquiries in a timely manner, covering evenings, weekends and holiday periods at times of crisis and where necessary
Monitor all hotel social media channels, providing timely feedback and advice
Maintain and continually enhance social media guidelines and playbook
Liaise with the Chinese social media agency to ensure quality and consistency of channels (Weibo and WeChat)
Build and maintain a network of digital influencers
Strategically boost posts and align with the e-commerce department on their paid social strategy
Work with marketing and graphics department to create social media assets, and fulfill design, print and photo requests such as press invites
Provide corporate and hotel teams with industry updates, latest and emerging channel news and influencer activity
Assist in collection of materials from the hotels for internal magazine, Stars, and for in-room magazine, Collect
Fact check content for Stars and Collect, and any other relevant materials along with the GDOC and communications manager (GCM)
Prepare the monthly internal email newsletter, VOX, on global communications updates
Liaise with the individual hotels on media and influencer accommodation requests
Support GCM with press agency liason, joining monthly update calls and distributing information to hotel teams
Assist in arranging the annual communications forum and meetings, and present on social media updates to the hotel communications teams and communications agencies
Assist with creating PowerPoint presentations for global GDOC and GCM
Help enforce the brand standards with the communications agencies and hotel DOCs
Be present at Dorchester Collection PR-related filming and photographic requests when required
Keep the media and partner databases updated
Draft agenda points and meeting minutes when appropriate, and distribute to relevant bodies
Take on the duties of the communications coordinator when they are out of the office and when additional support is needed such as media centre and intranet updates, checking the generic communications inbox, saving press cuttings, processing invoices, sending parcels, etc.
Qualifications and Desirables
Knowledge of social media strategy is essential and high end luxury hotel market is an asset
Relevant diploma or degree in communications, social media or hotel management an asset but not essential
Preferably previous experience in a fast moving, dynamic environment in communications
Functional Skills, Knowledge
Strong social media skills (technical including ROI and content)
Strong communication and visual skills, and a professional telephone manner
Capacity to read situations and respond accordingly when dealing with communications agencies, the media / public and senior management
A strong command of both written and spoken English is required; additional languages an asset
Competent MS Office skills
Knowledge of the requirements of a strong, growing brand and its key target audiences
Needs to be a self-starter and have initiative
Based at Dorchester Collection corporate office in London; current eligibility to work in the UK
Full Benefit pack to be provided
Sixth Floor East, Lansdowne House W1J 6ER London