Solutions Specialist, Clinical Trials Intelligence
London, ,UK
9d ago

Clarivate Analytics clients are the trailblazers and risk takers who come up with life-changing ideas. We’re looking for our own trailblazers to help us keep providing clients some of the world’s most trusted brands, spanning scientific and academic research, patent analytics, pharmaceutical and biotech intelligence and IP management.

We’re an independent owned company with a rich heritage and a bold entrepreneurial mission. If you’re excited by the thought of helping people and organizations go from new ideas to life-

changing innovations faster, we’re excited to consider you for a position at Clarivate.

Our life sciences knowledge and information are essential for drug companies to discover new drugs and get them to market faster, for researchers to find relevant papers and know what’s newly published in their subject, and for businesses to optimize their intellectual property and find competitive intelligence.

Main Purpose for a job :

We are looking for a Solution Specialist with a strong background in Clinical Research Informatics, who will be responsible for pre-

sales scientific support of our Clinical Trial Intelligence solutions (a mix of product and services), including relevant Application Programming Interfaces (APIs) and other related products and services within the Life Sciences portfolio.

This includes technical and scientific demonstrations to customers (pharmaceutical companies, biotech, academics), customer support, customer visits, occasional post-

sales training and presentations at scientific and industry meetings.

The Solution Specialist is to be motivated and articulate individual who can quickly learn and demonstrate various software tools with a high level of scientific and technical expertise.

The position demands a great level of flexibility and on-the-fly thinking in order to relate Clinical Informatics tools and philosophy to professionals and academics of diverse backgrounds.

It is also expected that this individual will be able to identify opportunities for selling a solution to a customer. A solution is defined as a mix of product and service delivered together to meet a customers requirements or as a product or services project delivered on its own.

The Solution Specialist will have the ability to demonstrate fluid reasoning skills by applying the most relevant scientific and technical knowledge at any level of the management of information related to clinical trials and related to the secondary research use of clinical data to support drug development, safety assessment, clinical design, clinical operations and competitive intelligence.

Role responsibilities : Pre -Sales Support

Pre -Sales Support

  • Support Sales (Account Managers) by articulating the benefits of the Life Science products and services to customers with a particular focus on the Clinical Trials Intelligence solutions.
  • Participate in pre-sales activities including : gathering and responding to technical questions, product presentations and sharing of best practices
  • Involving practice area leads if a clinical solutions opportunity is identified
  • Supporting the sales cycle for the product portfolio of Life Sciences
  • Understand how to tailor presentations to economic, technical and user buyers
  • Work closely with the post sales and customer success teams to handover pre-sales knowledge of customer to post sales support in order to maintain and further develop client satisfaction and retention
  • Proactively initiate, design and deliver workshops and events for customers and prospects
  • Provide onsite and web-based demonstrations, training and workshops in support of sales activities to clients
  • Contribute to the development and enhancement of training and sales support materials and strategies
  • Participate in multi-client technical conferences and trade shows
  • Provide feedback to product management and sales on clients’ use of products, and additional service needs
  • Deliver and organize workflow based training sessions for customers
  • Use CRM as an activity planning tool and to capture all client related activity
  • Offer strong customer service skills as demonstrated by ability to anticipate and meet customer needs and build relationships
  • Work on case studies and develop application notes
  • Develop and maintain relationships with Editorial to understand source and Cortellis for Clinical Trials Intelligence content
  • Develop and maintain relationships with Content and Services Strategy to understand and communicate the Clinical Strategy
  • Knowledge, Skills, and Abilities Required :

  • Strong background and depth of knowledge in clinical research informatics and clinical decision support
  • Basic knowledge and understanding of clinical operations, clinical trial design and strategic clinical decision support
  • Grounding in a comparable role
  • Excellent oral and written communication and presentational skills
  • General computer aptitude and quick software learning skills is an absolute must
  • Candidate should be an efficient multi-tasker, as he / she will be working in a very high-pace, dynamic environment.
  • Ability to gain and retain customer confidence and respect
  • Good time management skills to plan and prioritize workload and demands
  • Ability to work with remote cross-functional and cross-cultural teams
  • Builds strong relationships internally and externally with core stakeholders
  • Customer focused and an active listener
  • Consistently delivers on commitments
  • Qualifications and languages :

  • Bachelor’s or Master’s degree in a related Life Sciences discipline or previous relevant experience in clinical design or clinical operations
  • Experience with data mining and analytics related to clinical informatics and / or other similar products such as TrialTrove, Adis Clinical Trials Insight.
  • Experience with Clinical Services is a plus
  • Additional language skills is a plus
  • It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

    In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.

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