Account Manager
ASC Connections
Buckinghamshire, Great Britain
29d ago

ROLE OVERVIEW

To support the Account Director in providing a service that focuses on putting the customer first, delivering against agreed SLA's and KPI's at all times.

Manage projects from start to finish ensuring they are flawlessly moved through the business to provide client satisfaction.

Be pro-active in your approach towards the client and helping them and the account team, meet all business objectives.

Primary Objectives

  • Project manage POS jobs from start to finish paying attention to detail and being mindful of client requirements and business needs.
  • Take briefs from Account Director or client and ensure that all relevant information is captured; utilise the Workstream campaign planning system to log campaigns and ensure that accurate briefs are passed into production.
  • Continually look at processes and self-improvements that will benefit the client and your development. Discuss with Account Director and take ownership in finding the solution.
  • Display a positive 'can do' attitude, manage client expectations when required and aim to deliver exceptional service.
  • Build and develop excellent relationships with the production teams to ensure there is a two-way flow of information and both teams are working together to deliver for the client.
  • Take a hands-on approach to issue resolution with the client and Account Director.
  • Continually look for other opportunities within your client base and ask for support from other team members as and when needed to 'sell' these in.
  • Key responsibilities

  • Plan and brief projects as requested by the client or AD and take full responsibility for
  • service delivery.

  • Attend client briefing meetings as and when required. Have a role in offering advice and support.
  • Provide Account Director with suggestions on how to add value to processes and systems whenever possible, driving more effective ways of working.
  • Spend time in stores viewing campaigns and consider how they have implemented and offer ideas for improvements etc.
  • Produce case studies, PIR's and competitor research relevant to the client.
  • Seeks cost saving and innovation opportunities and provide to Account Director.
  • Take part in pre-production meetings for all key projects ensuring that all relevant front of house and back of house personnel attend.
  • Manage replenishment and library stocks.
  • Maintain a WIP and gain purchase order numbers from client's for all jobs
  • Support client and MPD team with any post-campaign follow-ups, issue resolution etc.
  • Ensure that all client information is kept up to date and accurate at all times.
  • Work with the Account Director to create any required reporting or forecasting for the client and business.
  • Skills, Knowledge and Experience

  • Good communication skills.
  • Large format POS experience
  • Good organisational skills with ability to prioritise work to meet client needs.
  • Good accuracy and attention to detail.
  • Confident in front of clients and back of house teams.
  • Demonstrates a positive and 'can do' approach at all times.
  • Ability to be adaptable to business needs.
  • Passion for quality.
  • Good IT literacy, including knowledge of MS Word and PowerPoint.
  • Exceptional Excel skills.
  • Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your CV on file to consider you for future opportunities.

    ASC Connections is a leading recruitment business specialising within areas of Technical, Business and IT services. We operate as an Employment Business or an Employment Agency for all temporary and permanent roles respectively.

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