Business Travel Consultant
Capita plc
Derbyshire , England , UK
3d ago

Becoming a Business Travel Consultant with Travel & Events :

To service multiple customers, providing expert knowledge to ensure that we meet or exceed Service Level Agreements.

This role will be based our Derby Office

What you will do :

Managing travel requirements (accommodation, travel, transfers and meetings) for our valued corporate customers, providing practical and expert advice to customers

Process bookings, amendments and cancellations via multiple contact channels

React to and proactively contact customers in relation to sudden changes relating to travel plans, providing suitable alternatives

Match appropriate travel products to our customers individual and unique requests

Ensure best value fares and rates are offered and identified in line with specific customer needs and their relevant travel policies

Your experience will include :

  • Business travel experience is essential
  • Experience booking complex international air travel
  • Experience of a Global Distribution System is essential, preferably Amadeus or Galileo
  • Strong written and verbal communication skills with the ability to build relationships
  • Ability to work within a team environment and independently
  • Ability to prioritise workloads and work under pressure
  • About Travel & Events

    We support businesses to understand the complex needs and challenges facing each organisation when considering their business travel, meetings and event programmes.

    By understanding these challenges, we uncover opportunities that go beyond the obvious and tailor our approach and technology capabilities to unlock real value.

    We turn data into meaningful and actionable insight and apply our smarter working practices to influence changes in behaviour, avoid unnecessary travel and drive best practice.

    Through our flexibility and specialist experience (over 40 years of it) that’s within our DNA, we apply our depth and breadth UK market knowledge, underpinned by innovative technology to create compelling solutions that deliver smarter buying, planning, booking and travelling.

    We’re large enough to make a difference, but small enough to care, and we will revolutionise business travel, meetings and events services through our knowledge, curiosity and innovation to enable every customer to realise the value of smarter working.

    What’s in it for you?

    At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration with colleagues, customers and clients is what makes us so effective at what we do.

    As well as a generous basic salary, we also give you 23 day’s holiday, company matched pension scheme and access to a variety of voluntary benefit options.

    These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

    You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless.

    Our mission is to help you realise your potential whatever that means to you.

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