Administrator (Customer Services & Commercial Support)
Biffa
Wednesbury, England, United Kingdom
6d ago

Description

We at Biffa are looking for a Customer Services & Commercial Administrator Support this is an Administration Support function which requires Customer & Internal Team members interaction, to actively receive and progress Customer Enquiry’s Right First Time to enable a satisfactory service delivery.

PRINCIPAL ACCOUNTABILITIES

Receives and records enquiries from Commercial Team and External Customers in a variety of manners, (predominately telephone and email).

Issues and receives enquiry related documents, collates, uploads and record through internal systems for Quote generation & Issue.

Data entry for customer set up, waste stream, contract creation.

Progress enquiry to enable a satisfactory service booking and delivery in a transparent manner.

Communicates effectively with people both inside and outside the organisation to obtain all required and relevant information.

Whilst communicating uphold the reputation of the Company.

To liaise with other stakeholders in the business to maximise the Customer Satisfaction experience by communicating in an effective manner.

With regular and consistent application, contribute to the welfare of own team to achieve department goals and objectives.

Actively contributes to the wider business elements of quality, cost, and delivery, Health, Safety and Environment with a continuous improvement mindset.

To carry out any other such reasonable job-related Administration tasks as the company may require you to undertake.

PERSON SPECIFICATION

Experience of an Administration or customer facing role and / or waste services industry 2-years

Proven track record of working to clearly defined KPI’s / Targets

Proven track record of delivering continuous improvement within a service environment

Data Capture & Data Entry recording systems

Demonstrable knowledge of Environment Agency guidance.

Knowledge of environmental compliance issues associated with waste classification, transport, packaging and labelling.

Knowledge of recycling processes & outlets

ABOUT BIFFA :

Here at Biffa, we have a friendly, open, honest culture that’s based on mutual trust and respect. Safety is our number one priority and we look out for each other.

We’re very proud of what we do and are continually striving to be better. We listen to our employees and we care about what our employees think.

At Biffa, we encourage our people to take responsibility. You’ll have a real opportunity to make a positive contribution to our business, our customers and to the communities in which we operate.

We’re committed to helping our people fulfil their potential. You’ll find many exciting opportunities and challenges with us and people are rewarded fairly for their efforts, recognising the valuable contribution that everyone makes to our business.

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