Customer Service Host / Platform Assistant
Gatwick Express
Gatwick, GB
5d ago

Hours of Work : All Shifts (inc Nights) Job Expires : 21 Oct 2018 at 11 : 45PM

About Govia Thameslink Railway

We have a number of positions avaialble as Customer Hosts / Platform Assistants based at Gatwick Airport Station.

Whatever the role you will be passionate about delivering outstanding customer service each and every time. You will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers’ day!

These roles cover 24 hour operation, so due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.

All roles may involve standing for long periods of time, working weekends and bank holidays.

Platfrom based roles are safety critical due to the direct involvement with the operational railway and will also include working nights.

You will be responsible for delivering a safe, attractive retail station environment; participating in the safe running of trains and a safe station environment by complying with procedures, promoting all relevant marketing literature and service information and providing the highest possible standard of advice, information and service to our customers.

Experience / Skills / Requirements

  • Demonstrable experience of managing customers effectively in difficult environments.
  • You must be able to demonstrate a high level of numerical ability and as with all customer facing roles an exceptional level of customer service, each and every time.
  • An effective communicator and must be able to demonstrate this both through your application and or assessments.
  • The role is covering 24 hour operation so you must be able and willing to work nights and live in the local vacinity to be able to get to and work and home.
  • Apply
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