Part Time Learning & Development OfficerPart Time Learning & Development Officer
Create Your Own Career
Slough, BKM, GB, SL
3d ago

Company : Arvato Limited - Arvato CRM UK

Requisition ID : 22534

PART TIME 20 HRS PER WEEK

6 Months Fixed Term Contract

Arvato, Slough Up to £28,000 pa (Pro rata)

We’re on a mission to become the best team in creating a centre of excellence for learning.

An exciting opportunity has arisen for a Part Time Learning & Development Officer to join the Ace team based in Slough.

This is an exciting opening for a gifted and innovative individual to design and deliver effective learning and development solutions to enable our employees to have the appropriate skills, knowledge and behaviours to succeed, develop and grow.

You’ll possess strong communication skills to build trusted relationships with stakeholders and deliver excellent customer service to the business.

Key skill and responsibilities

  • Strong facilitation skills, delivering high-quality development programs to different levels / groups of employees.
  • Develop and design development programs that meet the requirements of the business as directed by the L&D Manager.
  • Assist in the preparation of any training materials / facilitation manuals including e-learning.
  • Carry out corporate inductions of new employees.
  • Contribute to curriculum innovation, development and implementation.
  • Working effectively with stakeholders, business leaders and managers to identify training needs.
  • Work with third parties to create solutions which include a blended learning, coaching, classroom training, and action learning & e-learning.
  • Evaluate and measure training effectiveness.

    Provide one to one coaching at employee / junior manager / middle manager level.

    To embody Arvato’s 3 core values

  • Pioneering
  • Arvato Charter : Clients, Culture, Customers, Commerciality and Collaboration

    We are looking for

  • A clear understanding of the development, coaching and training cycle.
  • Experience in training / development delivery.

  • Experience in development design, creative and innovative.
  • A comprehensive understanding of arvato as one company and commitment to working across Solution Groups.
  • Good level of capability in Word, Excel and PowerPoint.
  • Experience in delivering management development and soft skills training.
  • A great communicator in writing and spoken communications.
  • Able to manage in challenging situations, able to adapt quickly to changing environments.
  • Knowledge of technologies : e-learning
  • The role requires the successful candidate to be flexible to travel to different sites across the UK to deliver training from time to time.

    Please include a covering letter and w ith your application.

    If successful all our applicants will be DBS Checked

    We do not accept unsolicited agency applications. We have a strict PSL

    Arvato is a trusted business outsourcing partner to the private and public sectors.

    We have long-term partnerships with some of the most respected companies in the UK and globally, as well as innovative public sector clients.

    We design, deliver and differentiate customer service on behalf of some of the world’s most respected brands. Arvato CRM Solutions has approximately 45,000 people at more than 100 customer service centres in 27 countries speaking 35 languages.

    It is a part of Arvato, the world’s third largest business process outsourcing (BPO) provider that provides customer services, supply chain solutions, financial services, and IT solutions, and has total revenues of €3.

    8 billion (FY2016). Arvato is a division of Bertelsmann.

    We are driven by technology, differentiated by experience, and powered by people. We are an equal opportunities employer, embracing diversity in the workplace.

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