Distributed Support Engineer
SCC
South East, UK
2 months ago

Job : Distributed Support Engineer Backfill

Main Duties

  • Repair and maintain hardware (Servers, PC’s, Laptops, Printers and associated peripherals where required).
  • Repair and maintain customer Software tickets across different clients using client systems where needed. Typical cover requirements may include Windows, Outlook, Active Directory, Lotus Notes and a variety of common Software programs and platforms.
  • Complete software incidents to customer / manufacturer procedures and specifications.
  • Installation of hardware to manufacturers / customers specification. Complete MAC’s to manufacturers / customers Specifications.
  • Utilise PDA to check and update allocated calls in a timely manner to achieve required SLA and reflect actual work done in real time where required.
  • Communicate with Call Administration and the Branch throughout the day where required.
  • Any other reasonable request made by your line management
  • Represent SCC in a positive and professional manner at all times
  • Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace
  • Must be professional and presentable at all times.
  • Must have full UK driving Licence where required to perform the role.
  • Respond to any requests for information from your line management in a timely manner
  • Work a certain amount of overtime when required to do so.
  • Be Familiar with all SCC polices and processes relevant to the role and / or your responsibilities to SCC and our customers.
  • Be Familiar with customer policies and processes where applicable
  • Skills, Experience, Knowledge

  • Experience within a desk side support role
  • Accreditation or experience in either Server / MFD Printer or O / S
  • Accreditation or experience in at least one Tier 1 Product (Desktop / Laptops / Printer)
  • Experience in other Tier 1 Products (Desktop / Laptops / Printer)
  • Tier 2 products
  • Knowledge of Key Clients specific procedures
  • SCC Technical Test 85%
  • Expected to be exposed to site specific procedures
  • SC Clearance
  • Apply
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