Venue Services Team Member
EF Education First
17d ago

Job Title : Venue Services Team Member (Porter / Security)

Location : Ashridge, Berkhamsted, Hertfordshire, HP4 1NS

Reports To : Venue Services Team Leader

Full time : 12 hour shifts, (days and evenings -4 on, 4 off)

The Opportunity

Our Venue Services team play a big part in Ashridge House’s ability to deliver an excellent level of customer service to our executive education clients and our conference and events visitors.

The team are extremely customer focused and ensure that the House remains neat, tidy, safe and beautiful. The Team Member’s main responsibilities are preparing the facilities for guests’ arrival and attending to various changes and requeststhroughout their visit.

The role will suit someone who is passionate about delivering excellent customer service in a professional and polite manner.

If you enjoy sitting at a desk all day, this role is not for you. It is a very active role, and a chance to work with all departments at Ashridge.

This team is brilliant at adapting to last minute changes. We are looking for a person who can think quickly on their feet, and who follows the mantra Nothing is Impossible.

The main duties include :

  • Setting up tables, chairs, buffets, audio-visual equipment, and materials
  • Equipping teaching and function rooms with everything necessary for courses and events
  • Moving deliveries, luggage and furniture around the multi-building site
  • Being the first line of support for Tech setup and troubleshooting in the teaching rooms
  • Covering reception desk during the evenings, checking guests in, and answering phones
  • Providing security cover, keeping our people and buildings safe
  • Being part of a team of first responder for emergencies
  • Working closely with other teams within Ashridge House to deliver excellent service
  • Essential

  • Client centric mindset
  • Great interpersonal skills
  • Great problem solving abilities
  • Initiative
  • Ability to work as part of a team
  • Willingnessto occasionally save the day!
  • Must want to work in a physically demanding role
  • Must hold a full driving license and have access to your own transport
  • SIA license
  • First aid (we will train)
  • Employee Benefits

  • 200 hours paid holiday each year
  • Complimentary daily meals and refreshmentsavailable to all staff
  • Free access to on-sitegym(withswimmingpool,spa,sauna,steamroom,squashcourtandoutdoorsportingfacilities)
  • Access to the company pension scheme and healthcare schemes
  • Free on-site parking
  • Free access to Virtual Ashridge, our award winning online learning resource tool
  • About us

    Ashridge House is a beautiful Grade 1 listed heritage property with world-class conference and training facilities. It is also the home campus of Ashridge Executive Education (one of three operating divisions of Hult International Business School) and the perfect location for corporate meetings and private events.

    Ashridge House hosts both day and residential events for between 2 and 250 people, welcoming guests from all over the world.

    Set in extensive parkland in the Hertfordshire countryside, the magnificent neo-gothic mansion provides the complete meeting experience for our clients.

    Our beautiful private dining rooms in the historic Main House are available for functions, and our extensive 190-acre estate is ideal for teambuilding activities.

    Additional Information

    Please note that you must have the right to work in EU to be considered for this position.

    At the heart of Ashridge Executive Education is the Ashridge (Bonar Law Memorial) Trust, a major UK charity incorporated by Act of Parliament that exists to provide global executive education together with appropriate research and to maintain Ashridge House and Gardens for the benefit of the nation.

    The Ashridge site in Berkhamsted acts as both the hub for this global operation and as a major conference centre.

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