SCOM Technical Specialist
Networkers International (UK) Limited
Southampton, England
32d ago

Introduction

Monitoring Technical Specialist (SCOM) - Southampton - £50,000

Introduction

An incredibly exciting opportunity has arisen for a SCOM Monitoring Technical Specialist to join one of the UK's leading organisations

Specification

As a SCOM Technical Specialist you will sit in the end user services team, within infrastructure services. In this role you will be expected to resolve complex technical service issues, perform general support, delivery and development activities against a variety of technical services that fall under the end user services teams.

Responsibilities :

  • Providing complex 3rd line technical issue root cause analysis and remediation across EUS portfolio of technical services, engaging product vendors as required
  • Delivering service in line with the end user services core KIP's
  • Authoring / maintaining technical service documentation including design, DR, SOPs and work instructions
  • Running handover sessions with off shore, near shore and on site teams to up skill and reduce mean-time to resolution for user issues
  • Engaging customers and key stakeholders for feedback
  • Establishing improvement plans and feeding-back on progress on an ongoing bias, measuring the success of related outcomes
  • Driving consistency across all locations through definition and implementation of group standards an processes
  • Credibly communicating challenges, plans and progress
  • Enabling successful delivery of new services in line with end user services portfolio
  • Assessing and reviewing to new technical service design
  • Working with vendors and the infrastructure design team on what the future looks like
  • Skills :

  • Previous experience working in a 3rd line technical support role
  • Strong knowledge of SCOM 2012
  • Technologist mind-set
  • Working with vendors and the infrastructure design team on what the future looks like
  • If you are interested in this opportunity, please apply directly or send your up to date CV to Michael Coe at Michael (dot) coe (at) networkerstechnology (dot) com

    Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

    Gattaca Plc provides support services to Networkers and may assist with processing your application.

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