Customer Service Advisor
National Express Group
Manchester
15d ago

National Express Group is a leading public transport operator with bus, coach and rail services in the UK, Continental Europe, North Africa, North America and the Middle East.

Passengers made more than 882 million journeys on our services in 2017.

We are currently looking for enthusiastic, customer service driven individuals to join our team at Manchester ! As a Customer Service Advisor you will work as part of a productive team to ensure that all our customers get the experience they deserve -

whether they are starting a journey, ending a journey, buying tickets or making an enquiry.

Manchester Coach Station is a busy and fast paced environment - no day is the same! The Customer Service Advisor role is perfect for someone who is energetic and always ready to go the extra mile to deliver exceptional service to our passengers.

We have both full and part time (18 hours) opportunities available.

Key responsibilities :

  • providing help and information to our passengers
  • assisting drivers with boarding and helping with luggage
  • selling tickets and add-on products to customers
  • maintaining excellent level of service to all customers
  • operating internal tracking systems to manage coach services
  • managing coach movement within the station and exceeding the Health and Safety standards
  • using pro-active approach to make travel arrangements for our customers in the event of delays or service disruptions
  • Skills and attributes :

  • exceptional customer service skills
  • ability to stay calm under the pressure
  • pro-active approach to operational needs
  • great communication and interpersonal skills
  • professional self conduct
  • excellent problem solving skills
  • Benefits :
  • company pension
  • company pension
  • generous benefits package
  • free coach travel
  • excellent training packages
  • endless opportunities to develop within the business
  • You may have previous experience in the following : Customer Service, Contact Centre, Sales, Customer Care, Airports, Stations, Transport.

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