Claims Team Leader - Leicester
Hastings Insurance Services Limited
Leicester, GB
8d ago

The Role

As a Claims Team Leader you will engage, motivate and inspire our colleagues, whilst nurturing our internal talent and driving team and company performance.

You will lead by example by providing clear direction and effective leadership. You will instill a service culture that enables and empowers your team to go above and beyond every time.

Please note that the shifts will be on rotation covering 8am-8pm (Monday Friday) and 9am-5pm (Saturday Sunday). You will likely only cover a maximum of 2 weekends in an 8 week rotation but we would expect the ideal candidate to be flexible in line with business needs.

We are currently working to transform the world of claims and looking for the right individual to help us on our journey.

  • Your remit will include the following;
  • Looking after a team of up to 12 Claims Representatives
  • Holding regular one-to-ones and performance development reviews
  • Dedicating time to coaching, supporting and developing team members
  • Driving and optimising team performance
  • Ensure full compliance with regulatory requirements
  • Sickness and absence management
  • Development and enhancement of the customer journey
  • Handling complex claims queries
  • Work collaboratively with peers and other departments building a one team, one business approach
  • Grow in knowledge about our business and industry
  • Support with recruitment in line with business needs
  • About us

    Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.

    7 million customers in the UK. We've significantly grown our customer base over the last three years and we now employ over 3,400 colleagues

    It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community.

    It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have some fun along the way.

    Required experience

  • Previous Leadership experience within a contact centre environment
  • Knowledge of Claims would be beneficial (but not essential)
  • The ability to influence, motivate and inspire colleagues
  • Experience in using team performance management techniques
  • Time management, problem solving and organisation skills
  • Team facilitation and meeting management skills
  • Passionate about developing talent
  • Strong people management ability
  • Personal attributes

  • Keen eye for detail and observing / improving processes
  • Professional and driven individual
  • Results & people orientated
  • Passionate about providing an excellent customer journey
  • Benefits for you

  • Please find some of the great benefits we offer here at Hastings Direct;
  • Competitive basic salary which we will share with you upon shortlisting, but do feel free to email the Recruitment team for more details in advance of your application
  • Flexible benefits (including buying / selling holidays)
  • Discounted Hastings Direct products
  • 23 days holiday (not including Bank Holidays)
  • Up to 3% pension contribution
  • Access to internal rewards discounts off retailers, cash back schemes
  • Discounted child care vouchers
  • Support and focus on personal development
  • Apply
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