The Cumberland Hotel is a 4-star deluxe hotel in the West End of London, just off Oxford Street. The hotel offers a combination of contemporary design throughout 1019 bedrooms, as well as meeting rooms and the modern Brasserie restaurant.
The hotel also has its own destination Momentus bar, as well as a dedicated conference centre.
This individual will direct retail operations while ensuring that the business is maximising its potential. He / she will be responsible for the financial results of the department as well as development and retention of human capital. PRIMARY RESPONSIBILITIES
People - To provide a positive employee life cycle for all staff members during their tenure with Hard Rock.
Guest Experience - To provide an authentic experience that rocks for Hard Rock guests by ensuring that the retail business is visually inviting, maintains the proper inventory, and provides amplified service.
Profit - To operate a financially profitable retail business operation.
Sales - To grow the business by using innovative sales and marketing concepts.
Coordinate operations between departments.
Teach / coach and document employees who fail to meet standards to maintain a high quality workforce.
Present a professional image to employees, guests, clients, owners and investors.
Attend client functions and designated parties to provide support, ensure guest satisfaction and promote future business.
Build business / market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits.
Develop and maintain positive relationships within the business and social community.
Spearhead philanthropic initiatives.
Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations.
Maintain low staff turnover rate and high morale.
Operate ethically to protect the image of Hard Rock.
Utilize programs designed to help Save the Planet.
What we look for
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
Proven track record of managerial success in a fast paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on human capital.
Proven track record of making high quality decisions and the ability to make complex decisions.
Applicable standard of education is required. SKILLS
Strong leadership behaviors coupled with the technical skill set to drive the business toward success.
Adherence to health / safety and food safety regulations.
Must possess strong communication and listening skills, excellent speaking, reading and writing.
Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Multiple language abilities a plus, fluency in English required. PHYSICAL DEMANDS
Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
Ability to sit for extended periods of time.
Ability to make repeating movements of the arms, hands, and wrists.
Ability to express or exchange ideas verbally and perceive sound by ear.
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
Ability to turn or twist body parts in a circular motion.
Ability to tolerate exposure to heat, cold, chemicals, and loud / noisy environment.
Ability to travel via auto or airplane for long periods of time.
What's in it for you?
Competitive starting salary and Holiday entitlement
Discounted hotel rates for yourself and your family across the Guoman and Thistle group
A huge range of online benefits which allows you to claim discounts and cash back with thousands of different retailers and service providers
The opportunity to work within an organisation committed to personal and career development
Pension and Healthcare schemes
Uniform (where applicable) and meals on duty