We arein the process of recruiting a Travel Operator within our team, based withinour Milton Keynes office.
WorkingShift patterns 06 : 00 to 13 : 30 and 13 : 00 -20 : 30 Monday to Friday with overtimecover required when necessary.
BankHoliday cover is essential.
The Travel Operator will work within the team tosupport our businesses and provide high level service, ensuring thatinformation and data transmitted to our customers is of the highest qualityinline within setKPIs.Responsibilities :
To source and validate traffic and travel information from a variety of contacts.
To keep abreast of traffic incidents and trends in traffic flow.
To process, input and disseminate information within strict timescales in order to provide real-time, accurate, high quality and consistent traffic and travel information to support Trafficmaster and third party products and services.
Fault management and reporting.
Handling high volumes of incoming calls including,Navigation, Breakdown & Emergency, Dealer and Engineering Calls
Prompt and efficient downloading of routes to the UK and Europe
Registering customers accounts ensuring accuracy at all times
Handling Sales effectively and efficiently ensuring the customer’s needs are met including renewal and upsell opportunities.
Product Demonstrations when required
Administrative and office tasks as required
Provide support for broadcast desks providing pre-recorded messages for inclusion within our Interactive Phone Services.
The ideal candidates will behighly motivated, reliable and have a flexible approach. The need to covershifts, holidays and undertake training outside of normal working hours will berequired.
Ability to absorb, adapt and learn a wide variety of skills.
Excellent customer service skills and proven ability.
Good telephone manner.
Ability to focus and prioritise in a high stress environment.
Good communication skills both written and verbal.
Good understanding of Microsoft Office software.
Ability to collaborate / integrate with cross-functional departments, strong team player.
Willingness to be extremely flexible and always operate in the company’s best interests.
Good all round ability and knowledge within an office environment.
Previous experience within an Operations Centre / Control Room environment.
Full UK driving license.
Good geographical knowledge.
Educated to degree standard.