Rapid Response Care Assistant
Interserve PLC
Devon, South West, UK
4d ago

Job purpose

As a Rapid Response Care Assistant you will be part of the InterserveHealthcare, national Rapid Response Team that will deliver safe and effectivecare to service usersin their own homes following release from hospital.

We are looking for Waking Night care assistants with apassion formunity working to provide a variety of care. Our shift patternsare 22 : 00 07 : 00, with one client per shift .

Shifts aremunicated at least 1 hour before it is due tostart.


  • You will be required to be available on call for rapid response call out visits to clientsproviding the necessary care within the client’s own home.
  • This requiresflexibility on working hours and location to meet the needs of service users acrossthe county.

  • Build credibility by being inclusive of differences, supporting others andcommunicating effectively with service users, families and care bodies.
  • Provide timely availability to the rota management team to ensure patientvisits are covered and safe levels of care are maintained.
  • Ensure care pathway, care plans and all other care records arepleted andmeet NMC guidelines.
  • Ensure directmunication with your line manager regarding any concernsabout service delivery that require escalation.
  • To provide support to team members as required ensuring the safe andcomprehensive delivery of care to clients.
  • Maintenance of confidentiality of information concerning patients, clientsand the business activities of Interserve Healthcare Group (IHC) according torelevant regulation, standards and policy.
  • Manage time, caseloads and resources well to deliver quality work (on time,to plan and clinical standards maintained).
  • Knowledge skills & experience

  • An ability to work autonomously and flexibly to meet patient needs.
  • Excellentmunication and interpersonal skills.
  • Self driven with a clear focus on delivery of high quality care.
  • Reliable, tolerant and determined, well presented and professional.
  • Ability to forward plan and self manage whilst working on own initiative inthe field.
  • Transparent with all aspects of patient care.
  • Understand and be confident with the principals of professional boundaries,confidentiality and how to handle information in accordance with dataprotection.
  • Experience of caring for patients with long term conditions.
  • Homecare / munity care experience.
  • Experience of working as a member of a dynamic care team.
  • Ability to build rapport with patients and families / carers.
  • Proficient in the use ofMicrosoft Office particularly Excel, Word, Internet Explorer and Outlook.
  • Access to own vehicle with current full driving licence.
  • Able to work / travel nationally across the country outside of sociable hourswith a requirement of, at times, consecutive overnight stays.
  • We can offer you :

  • Weekly pay plusholiday pay
  • Flexible working hours
  • On-going FREE training and development opportunities
  • Refer a friend bonus scheme (cash reward between £150 - £400)
  • Free Uniform
  • In return, we'd like you to have :

  • Excellentcommunication skills, written, verbal and listening
  • A caring andpassionate attitude
  • The ability tomit to regular (flexible) hours
  • 6 months experience working in care in the
  • Access to ownvehicle and a Full Driving Licence.
  • If you have any of the following experience, it will support your application but even if you don’t we can still offer FREE training in all these areas :

  • Tracheostomy care
  • Ventilation care
  • Medication management
  • Epilepsy
  • Experience of working with clients withplex care needs
  • Interserve Healthcare is a leading care provider who puts care at theheart of everything we do. We support a range of clients varying in age andcare requirements which can include mental health, learning disabilities,physical disabilities and clients with moreplex clinical needs.

    As a Care Assistant duties will vary dependent on each client’s individual careplan. These may include personal care, assistance with moving and handling,support withmunity outings and medication administration.

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