Senior Customer Service Representative
Titchfield, United Kingdom
12d ago

Job Description

Functions as primary focal point of contact for assigned customer related inquiries and represents the voice of the customer within the facility.

Performs contract review of all orders for customer requirements to ensure that orders are processed per negotiated requirements including importing and exporting requirements.

Accountable for ensuring orders are entered into the ERP system and / or other support databases. Accountable for ensuring demand alignment and accuracy of demand plan for assigned customers within the SIOP process.

Accountable for ensuring that the customer’s supplier web-based purchasing systems’ requirements are being fulfilled Provides continuous feedback to the customer on order status throughout the production cycle by providing proactivemunication with the customer in anticipation of customers’ needs Coordinates the internal activities of all departments involved in achieving customermitments.

Coordinates issue resolution by achieving a mutually acceptable solution between Eaton and the customer. Represents Eaton in delivering plant recovery plans.

Assesses market channel delivery options (direct or through distribution). Supports in negotiating contract pricing, delivery, administrative requirements and conditions ensuringpliance with Eaton’s policies, terms and conditions from proposal through shipment.

Manages Customer Metrics - Customerplaint Process and keeps customer database updated with all activities and maintains all records for account responsibility.

Represents thepany at customer review meetings (potentially at off-site meetings). Fundamental understanding of regulatory processes around Aerospace and Export Controls and assurespliance with all export control regulations-

ITAR Assesses current practices for continuous process improvements


  • Basic Qualifications : Bachelor’s Degree from an accredited institution preferred Experience interfacing with customers.
  • Proficient in reading and writing English.

  • Level ofplexity : This position typically deals with a mix of low dollar, highplexity; or high dollar, mediumplexity.
  • Technical Skills and Knowledge Required : puter Skills : Excel, MS Outlook, PowerPoint, MRP Systems (e.g., MFGPro, SIEBEL)
  • Technical Skills and Knowledge Desired : Forecasting; leadership skills / experience; product knowledge
  • Additional Skills Required : Attention to detail, accuracy, organizational skills, follow-up, ability to learn and apply new concepts, ability to follow detailed work instructions, ability to confirm contractual agreements / terms are met through utilization of contracts matrix, effectivemunication skills (verbal and written), presentation skills, data analysis skills
  • We make what matters work. Everywhere you look from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day you’ll find one thing inmon.

    It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable.

    Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody.

    We’re ethical, passionate, accountable, efficient, transparent and we’remitted to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

    Organization : AER FMC Fuel Motion Control Systems

    Job Level : Individual Contributor

    Schedule : Full-time

    Is remote work (i.e. working from home or another Eaton facility) allowed for this position? : Yes

    Does this position offer relocation? : No

    Travel : Yes, 10 % of the Time

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