Helpdesk Administrator
Cushman & Wakefield
Birmingham, West Midlands, United Kingdom
8d ago

Role Purpose :

  • Provide technical and administrative support to a team providing estates services to occupier clients for their property portfolios.
  • Act as first point of contact for property inspection requests and lease maintenance queries, and manage an on line web based database on behalf of C&W Corporate Clients.
  • Core Responsibilities :

  • Manage the helpdesk for C&W client properties which includes acting as the first point of call for maintenance queries
  • Arrange surveyor / landlord inspections for C&W client properties, ensuring strict security procedures are adhered to.
  • Maintain records for all inspections
  • Manage and maintain a web based job tracker which records maintenance issues, ensuring updates are provided and relevant details are passed to surveyors
  • Consult leases to determine who is responsible for maintenance repairs and liaise with managing surveyors to confirm responsibility.
  • Contact landlords and tenants to ensure issues are dealt with appropriately and efficiently
  • Liaise with and log jobs to external Facilities Managers ensuring deadlines are met and accurate and detailed information is provided.
  • Where appropriate, provide advice / support to other team members to enable and ensure their contribution to outputs and adherence to procedures
  • Act as main point of contact between team / client to control processes and assist communication, wherever possible.
  • Liaison with clients and 3rd parties i.e. landlords, tenants, and their agents to ensure uninterrupted use of the client’s premises, effectively acting as the intermediary between landlord and tenant
  • Sourcing of leases / documents / plans / photographs from clients and their advisers.
  • Such other duties as reasonably required.
  • Cushman & Wakefield is an Equal Opportunity / Affirmat ive Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

    Add to favorites
    Remove from favorites
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form