Helpdesk Administrator
Cushman & Wakefield
Birmingham, West Midlands, United Kingdom
8d ago

Role Purpose :

  • Provide technical and administrative support to a team providing estates services to occupier clients for their property portfolios.
  • Act as first point of contact for property inspection requests and lease maintenance queries, and manage an on line web based database on behalf of C&W Corporate Clients.
  • Core Responsibilities :

  • Manage the helpdesk for C&W client properties which includes acting as the first point of call for maintenance queries
  • Arrange surveyor / landlord inspections for C&W client properties, ensuring strict security procedures are adhered to.
  • Maintain records for all inspections
  • Manage and maintain a web based job tracker which records maintenance issues, ensuring updates are provided and relevant details are passed to surveyors
  • Consult leases to determine who is responsible for maintenance repairs and liaise with managing surveyors to confirm responsibility.
  • Contact landlords and tenants to ensure issues are dealt with appropriately and efficiently
  • Liaise with and log jobs to external Facilities Managers ensuring deadlines are met and accurate and detailed information is provided.
  • Where appropriate, provide advice / support to other team members to enable and ensure their contribution to outputs and adherence to procedures
  • Act as main point of contact between team / client to control processes and assist communication, wherever possible.
  • Liaison with clients and 3rd parties i.e. landlords, tenants, and their agents to ensure uninterrupted use of the client’s premises, effectively acting as the intermediary between landlord and tenant
  • Sourcing of leases / documents / plans / photographs from clients and their advisers.
  • Such other duties as reasonably required.
  • Cushman & Wakefield is an Equal Opportunity / Affirmat ive Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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