Role Purpose : Are you a B2B Business Analyst with experience in retail energy either in the SME or I&C space? A major software provider to the utilities industry are growing rapidly and looking for a Business Analyst to who will offer solutions and improvements to customers through effective collaboration with a variety of stakeholders.
This will include designing process improvements, process documentation , requirements documentation and more. So, if you are a people person, with sound commercial awareness and strong requirements gathering , apply today for the Business Analyst role! Job Responsibilities :
Develop a deep knowledge of the company software products and solutions
Translate client’s requirements into specifications needed to implement software solutions
Deliver / implement / configure software solutions for clients
Technical Consultation with clients
Support, build, test, UAT support and go live support in the software implementation project
Co-ordinate with client’s business and technical teams and provide necessary guidance
Ensure continued client satisfaction and communicate effectively with colleagues
Identify areas of opportunities and improvements
Troubleshoot problematic client orders and ensure compliance adherence
Experience Required :
Sound Business and commercial awareness
Ability to interpret and make relevant business recommendations from complex analysis
Strong requirements gathering and process mapping AsIs’ & ToBe’ (i.e. MS Visio, Aris etc)
Knowledge of I&C energy sector - pricing, billing, trading, TPI / broker, smart metering, COT, upgrades and renewals.
Excellent communication skills to engage stakeholders through workshops and 1-2-1’s
Solution Design and specification
Customer centric to deliver solutions that help improve customer experience and then taking responsibility for making it happen.