Microsoft Systems Operations Team Leader
Fasthosts
Gloucester, GB
13d ago

The Role

Working within a high performance, high availability environment the Microsoft Systems Operations Team Lead is responsible for the operational management and maintenance of Microsoft based cloud and hosting systems, platforms and services.

The Microsoft Systems Operations Team Lead will be an advocate for Microsoft technologies within the 1&1 Group, both in the UK and Europe, they will be expected to work closely with teams in Germany and Spain, setting the strategic operational direction and delivering to this plan, this will involve regular European travel (20%).

They will be expected to oversee the security, performance, resilience and BAU operations of their platforms, whilst contributing to the planning, building and delivery of integrated group systems.

The Microsoft Systems Operations Team Lead will work closely with the Head of Systems Operations to ensure that engineers’ tasks and workload are prioritised to ensure that operational BAU work dovetails closely with continuous improvement project work.

They will work closely with the IT operations teams in order to ensure that alerting, monitoring of systems and platforms is of the highest standard and meet targets.

They will be responsible for reporting of their platforms to group standards.

Linux Systems Engineer

Chris James works in the IT and Development department

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Duties and responsibilities

Key responsibilities :

  • Set the strategic direction for the Microsoft portfolio
  • Manage internal and external stakeholders and vendors
  • Contribute to the design of new infrastructure solutions as assigned through the company’s project process
  • Build, implement, test and document new infrastructure solutions as assigned through the company’s project process
  • Manage the workload and priorities of a team of Microsoft Systems Engineers split across multiple locations
  • Act as a technical escalation point to manage incidents and issues on managed Microsoft systems managed by the Systems Operations team
  • Provide mechanisms and process to the IT Operations teams to enable them to effectively manage and monitor the performance, capacity and availability of the infrastructure and services
  • Provide accurate and timely reporting to group standards
  • Contribute to the management and development of an appropriate infrastructure security policy.
  • Skills and experience required

    Already a specialist engineer within their own field the Microsoft Systems Operations Team Lead will be an expert in the management of Microsoft systems and have the personal skills required to manage engineers and stakeholders within the business.

    Desirable :

  • 3+ years of man management experience, preferably with multi-site teams stakeholders
  • Good knowledge of Web Server administration
  • Good knowledge of Email Server administration
  • Good knowledge of virtualisation technologies and tooling
  • Ancillary hosting services (DNS, FTP, AD, build systems, configuration management)
  • Troubleshooting and fault diagnosis techniques
  • Willingness to travel throughout Europe (20%)
  • Agile and traditional task / project management methods
  • Stakeholder management
  • Take the first step in working for Fasthosts

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