Claims Settlement Team Manager
Brook Street
39d ago

Job Title : Claims Settlement Team Manager

Location : UK-Surrey-Croydon

Overview :

To manage the daily workloads and actively provide support and guidance to the team, both in the UK and the Global Centre of Competence, ensuring that all tasks are carried out effectively and professionally whilst adhering to departmental procedures and targets.

Assist the Head of Procurement & Network with projects.


Thirty-five hours per week, Monday to Friday between 9am and 5pm. Due to the nature of this role, hours may vary in line with business needs.

Responsibilities : Invoice Processing

Invoice Processing

Ensure that all Supplier Invoices / Personal Claims are checked, validated and entered onto the system for payment on a daily basis, in line with departmental targets and to take the appropriate action where invoices are incorrect.

Validate and authorise any payments that exceed user threshold levels and / or validation rules.

Bring any errors / inaccuracies to the attention of the relevant Department Manager.

Provide procedural advice and assistance to internal customer and suppliers as required.

Supplier Liaison

Handle all calls and supplier queries / complaints promptly and professionally, providing written reports for the manager when necessary.

Liaise with suppliers to ensure that overdue accounts are resolved.

Bring any exceptional supplier invoicing issues to the attention of the Head of Procurement & Network.

Liaise with Operations, the Supplier Development Manager & Network Managers as appropriate.

Data Administration

Provide support to Senior Data Administrator when required to :

oEnsure that all data received is loaded accurately and promptly.

Ensure the prompt and accurate allocation, by means of validation and investigation, of all files opened for which no policy has been found.

Ensure that policy data is added manually accurately and in line with company guidelines for customers without an automatic data load process, or when appropriate and requested by clients.


Ensure that all the relevant information required to perform the above duties is available to the team, by liaising with Operations, IT, Network Management etc.

Ensure that all correspondence by the team is carried out to Allianz Partners standard.

Carry out additional duties as required.

Reporting and Monitoring Performance

Carry out documented Monthly one to ones and annual performance reviews with the team.

Ensure that regular Team Meetings are carried out and Minutes recorded.

Ensure that individual and team targets and Key Performance Measurements are being achieved on a consistent basis, and promptly bring any shortfalls to the attention of the Head of Procurement and Network

Action daily, weekly and monthly reporting requirements as per Departmental procedures.

Collate regular statistics for the Month End Report.

Provide accurate and timely analysis for the Manager as requested.

Ensure that all audit procedures are adhered to.

Qualifications :

Smart appearance in-line with working within a corporate environment

Education / Training / Qualifications

Essential :

Educated to A-Level or equivalent standard with strong grades

Desirable :

Educated to Degree level or equivalent

English and / or Maths A Level or equivalent at C grade or above

Relevant professional qualification (or part qualified)

Specialist Skills / Knowledge

Essential :

Evidence of experience required withing the following areas :

Accounts Payable administration

Working within a general administrative role in a commerical environment

Good attention to detail and fast, accurate keyboard skils

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