Senior Pensions Administrator
Liverpool, United Kingdom
30d ago


Do youenjoy sharing your Pension knowledge to build junior staff members?

Do youconsider yourself a natural team leader?

Are you aknowledgeable about different Pension schemes?

The role

Reportingto the Administration Service Manager, this role is at the very core of MercerServices within the Wealth arm of our business supporting Members, Trustees andClients.

The main purpose of this role is to assist managing our clients’pension schemes by ensuring that they receive the information they need to enablethem to make informed decisions on their benefits.

But also, be able to buildyour skill set as a potential leader of our business by guiding and coachingour trainee administrators to develop their experience.

You will do thisthrough peer reviewing their work, providing constructive feedback but alsorole modelling your own experience dealing with complex calculations andsharing your industry knowledge.

Perhapsyou have extensive experience as a Pensions Administrator and want a newchange / challenge to step up into a people leader.

Or, maybe you’re looking fora change of pace with a company that are market leaders and would like someversatility of clients but still with a community office feel.

Whatever it is,we’d like to hear your story!

Responsibilities for this position include thefollowing :

  • Perform pensions calculations, enter pensions data and answer enquiries to the required standard using automated and non-
  • automated manual / system processes across a wide range of member or scheme events

  • To promptly and professionally communicate with clients and scheme members on queries when required via letter, e-mail and telephone
  • Act as a coach and provide timely feedback to peers
  • Respond to errors and ensure complaints are handled effectively
  • Be a champion of change and provide opinions if you have an idea to create more efficiencies
  • Act as a leader and peer review your colleagues work and guide them along the way
  • Continuous achievement of 95% Service Levels for member processing and completion of scheme event processing in line with timescales agreed with the clients at the required level of quality.
  • Qualifications

    As thisrole will be dealing with pension calculations, it’s important that youconsider the following before submitting your application :

  • GSCE completion in mathematics and English (grade C and above)
  • Knowledge and willingness to learn about different schemes
  • Some people leader skills (confidence in providing feedback and conducting peer reviews)
  • Defined benefits experience would be advantageous
  • Benefitsof working with us

    AtMercer, we offer a range of benefits and rewards (some of which are listedbelow) in exchange for your willingness to learn, interest in Pensions and toprogress within the team.

    Interested?Please apply online by submitting your resume and a brief cover letter statingwhat attracts you to this role.

    About us

    AtMercer, we make a difference in the lives of more than 110 million people everyday by advancing their health, wealth, and careers.

    We’re in the business ofcreating more secure and rewarding futures for our clients and their employees whether we’re designing affordable health plans, assuring income forretirement or aligning workers with workforce needs.

    Using analysis andinsights as catalysts for change, we anticipate and understand the individualimpact of business decisions, now and in the future.

    We see people’s currentand future needs through a lens of innovation, and our holistic view,specialized expertise, and deep analytical rigor underpin each and every ideaand solution we offer.

    For more than 70 years, we’ve turned our insights intoactions, enabling people around the globe to live, work, and retire well.

    Weembrace a culture that celebrates and promotes the many backgrounds, heritagesand perspectives of our colleagues and clients.

    At Mercer, we say we MakeTomorrow, Today. Follow us on LinkedIn and Twitter

    Marsh& McLennan Companies offers competitive salaries and comprehensive benefitsand programs including : health and welfare, tuition assistance, 401K, employeeassistance program, domestic partnership benefits, career mobility, employeenetwork groups, volunteer opportunities, and other programs.

    For moreinformation about our company, please visit us. We embrace a culture that celebratesand promotes the many backgrounds, heritages and perspectives of our colleaguesand clients.

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