Guest Relation Officer
Novotel Birmingham Airport
West Midlands, West Midlands (England), United Kingdom
8d ago

Job Level

Job Fixed-term contract : No Status Full Time Anticipated Start Date 10-12-2018


Sergey Makarov 01217805719


Level of Education Others Areas of study Hospitality Professional experiences 3 to 5 years Languages essential English

Essential and optional requirements

Key tasks

Are you a legend when it comes to excellent service?

Do you have that spring in your step?

Are you passionate for the Hospitality Industry?

Do you want to bring your idea's to life?

If this sounds like you then keep on reading!

Do you like to welcome and connect with people? Do you like a role that is varied requiring you to offer a service on multiple levels?

This new role within our hotel is made for you if you have a real passion for customer service and in-depth care for the people you meet.

You take care of the wellbeing of customers throughout their stay. You welcome guests with care and attention. You anticipate and handle any dissatisfaction to provide a solution rapidly.

You are the contact point for all customers. You contribute to customer satisfaction and loyalty. You are in charge of following-

up and updating customer files.

We are currently looking for a Guest Relation officer to join our awesome welcome team.

What will we provide you?

  • Uniforms
  • Rewards including free stays at Accor Hotels, including entitlement to an annual bonus
  • On site meal allowance
  • If your up for a challenge in a fast past environment please apply within.

    At Novotel, we grow faster

    Feel fully responsible, be autonomous, adaptable, professional, have a love of adventureand a desire to stretch your limits : that’s the Novotel spirit .

    An international brand with a network of 400 hotels in 60 countries, Novotel’s successis due to the professionalism and enthusiasm of its 30 000 employees whohave been embodying the brand’s ideals for over 40 years.

    DNA of the brand, innovation is at the heart of the promise made to employees : "At Novotel, we grow faster" . To transform this promise into reality, Novotelhas implemented a unique human resources policy declined around five mainprofessional career paths.

    Novotel accompanies each employee throughout their career.Integration, geographic mobility, bridging provision, skills development everyoneis given the opportunity to progress quickly and go further. Impossible is not Novotel.

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