Rooms Division Clerk
United Kingdom, London
12h ago

About Jumeirah

Jumeirah Group, the global luxury hotel company and a member of Dubai Holding, operates a world-class portfolio of hotels and resorts including the flagship Burj Al Arab Jumeirah.

  • Jumeirah Hotels & Resorts manages properties in Dubai and Abu Dhabi, UAE, and Kuwait in the Middle East; Frankfurt, London and Mallorca (Spain) in Europe;
  • the Maldives and Shanghai in Asia. Jumeirah Group also operates the new upscale-casual brand, Zabeel House by JumeirahTM and runs the luxury serviced residences brand Jumeirah LivingTM with properties in London and Dubai;
  • the wellness brand TaliseTM; Jumeirah Restaurant Group DubaiTM; Wild Wadi WaterparkTM; The Emirates Academy of Hospitality ManagementTM;
  • Jumeirah SiriusTM, its global loyalty programme; and isme by Jumeirah™ an app based rewards programme in the UAE. Future openings include luxury hotels in the UAE, Bahrain, Indonesia, China, Oman, Jordan, Malaysia and the Kingdom of Saudi Arabia.

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    Jumeirah Carlton Tower, situated in the heart of Knightsbridge, is a landmark hotel acknowledged as one of London’s finest.

    The hotel is noted for its fine dining, exclusive Peak Health Club & Spa and enviable location off Sloane Street the Capital’s most fashionable shopping area.

    Jumeirah Carlton Tower offers 216 rooms and suites, individually styled with a calm and contemporary feel, together with world-

    class dining in Chinoiserie and The Club Room.

    About the Job :

    An opportunity has arisen for a Rooms Division Clerk to join the Front Office team at Jumeirah Carlton Tower.

    The main duties and responsibilities of this role are :

  • Greet all guests at any time in a friendly and helpful manner and attempt to learn and use guest's name at every opportunity.
  • Register arriving guests ensuring that full details are obtained on the registration form in accordance with established procedures.
  • Escort guests to their rooms on checking in, explain and endeavour to sell the hotel's food and beverage facilities. Explain all the facilities in the room, e.
  • g. heating, television, hairdryer etc. Inform Luggage porters of guest's room number.

  • Contact departing guests and verify departure date and time.
  • Ensure that the hotel's credit policy is adhered to at all times, with particular care to the established policy on "chance guests".
  • Take advance reservations at such times as when the Reservations office is unable to do so.
  • Ensure that all rooms are sold at the best possible rate, thus maximising hotel revenue.
  • Attend to guests' complaints, enquiries and request, refer problems to the Supervisor or Line Manager within the Rooms Division Department.
  • Carry out any other Front Office duties as may be assigned by Front Office Team Leader / Front Desk Manager.
  • About you :

    The ideal candidate for this position will have the following experience and qualifications :

  • A passion for customer service
  • Enthusiastic and engaging personality
  • Trustworthy and discrete; high degree of personal integrity
  • Able to multitask
  • Highly attentive to detail
  • An excellent level of English
  • A friendly, approachable and professional manner
  • About the Benefits :

    Benefits for the successful Rooms Division Clerk include :

  • Dry cleaning
  • 28 days paid annual leave including bank holidays
  • Interest free season ticket loan
  • Jumeirah hotel accommodation discounts
  • Company reward and recognition schemes
  • Childcare support
  • Dental cover
  • Company pension plan
  • Excellent training and development opportunities
  • An attractive salary and the opportunity to work for a company with major worldwide expansion plans is offered.

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