In this role, you have the opportunity to
Support Philips Imaging Systems business in the Boston MA area. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites;
generate service revenue; adherence to state and federal regulatory requirements.
We are hiring for multiple roles, depending on experience, you may be considered for a Field Service Engineer 1, 2 or 3.
You are responsible for
Build credibility and trust with customers by conducting pro-active customer visits.
Demonstrate a sense of urgency to identify and assist in identification and resolution of customer issues. Follow the appropriate escalation process.
Adopt, develop and implement best practices and seek to mentor others.
Operate under the required knowledge of State and Federal regulatory requirements. Adheres to established training, quality, and safety requirements.
Performs all administrative duties within established Philips and regulatory timeframes including timesheets, service work orders, expense reports, Field Change Orders, preventative maintenance, installation documents, site and service documentation, and other related paperwork.
Must be qualified and perform work in at least one modality. May be asked to become qualified in and perform work in multiple modalities.
Maintains knowledge of technical advances and current industry trends. Seeks out formal and informal training opportunities.
Independently complete PMs, FCOs, installations, and all related tasks and independently diagnose, resolve electronic, network, and mechanical problems, and resolve customer issues.
You are a part of
Working as part of our Global Sales and Service organization, you’ll benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-
in-class reputation through top customer experience ratings.
To succeed in this role, you should have the following skills and experience
Associate Degree in electronics or equivalent combination of education. At least 2 years’ experience in diagnostic imaging or 4 years’ experience in the electronics industry, preferably in a field service environment.
BSEE / BSEET / BSME / BSMET preferred.
3 + years of experience with diagnostic imaging equipment is required.
Understand and apply electronic, mechanical and networking theory to install, diagnose and repair equipment including knowledge and use of all necessary tools and test equipment.
Understanding of mechanical theory preferred.
Strong organizational skills, self-disciplined and the ability to work independently and communicate effectively with various levels of employees and customers both verbally and in writing.
Ability to effectively operate in a team driven environment to achieve assigned goals and objectives.
Ability to read and interpret schematics and site drawings with minimal assistance
Have and maintain a valid driver’s license.
This position will require you to meet all customer specific mandates such as vaccinations and or screening tests.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-
authorized visa for this opportunity.
In return, we offer you
Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees.
We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum.
Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.