You are the first point of contact; the face of Jamie’s Italian. You’ll welcome guests in a warm and friendly manner, acting as an ambassador for Jamie’s Italian.
You will be willing to help our customers in giving directions, calling taxi’s and generally anticipating their needs. You’ll have a positive attitude to teamwork and interact with other departments as you’ll be the one who brings it all together and organises the restaurant.
This crucial role can get very busy and you will thrive in this environment!
To prepare for service, liaising with the host and duty manager regarding any bookings and to ensure that the restaurant / bar and door areas are at the required standard for service.
To greet and seat customers in a genuine and accommodating manner.
To answer the phone and handle queries.
When required, to assist the host with the queue, communicating with customers, anticipating their needs and liaising with the restaurant team to ensure customers are seated as quickly as possible.
To ensure that a high standard of hygiene and cleanliness is maintained by following cleaning routines and through ongoing diligence during the shift and in set up and clean down procedures.